The Inaugural Maryland 5 Star in Review, continued... As for the shuttle service, which apparently
was only available on cross-country day, 51.2% said it was inadequate while only 8.8% said the shuttle service was adequate. Many people simply wrote in the comments “What shuttle service?” or “Tere was a shuttle?” Other people felt the shuttles that were offered, which were only from the parking area to and from the Sawmill Field, were too small and got crowded quickly and created very long waiting lines. Next year, the organizers should consider
bringing back the larger tractor driven “people movers” to help get people out to cross-country and back to their cars. Shuttle stops along the actual cross-country course would be helpful too, if the design of the course were to allow. One of the places where the venue really shined was with its general hospitality of staff and vol- unteers. Our survey showed that 45.1% felt hospitality was “just right” while 29.5% stated it “exceeded expectations.” Only 8.8% felt the hos- pitality they encountered needed improvement. Comments on hospitality included “Fantas-
tic!”, “Volunteers were amazing!” and “Every- one was pleasant and happy to be there, but they did admit that things were a bit chaotic!” One concern that attendees raised was that
volunteers could benefit from having more information about where things were located
such as bathrooms, cross-country start, etc. Lastly, someone also asked why there were no mounted outriders as in previous years.
Official Program & Logo Wear Many of our survey takers did not realize there
would not be a printed program, printed course maps, or order of go available once they were on the grounds. Te commendable decision to “go green” appeared to have back-fired slightly, with 37.9% of spectators saying they did not even know there was a digital program, and 5% saying the digital program needed im- provement.
Te most com-
mon complaint about the digital program was that it was too hard to see on the small screen of most phones,
when standing out in the glaring
phones, and many who tried found the wifi network either insufficient or unreliable. On the other hand, 23.7% of spectators said the digital program was just right ,and 5.6% said it exceeded their expectations. One person wrote in, “Digital program was beautiful, but need some printed course maps and order of go each day.” Another person stated, “Te program was very robust but not something I’d be look- ing through to easily access information.” All in all, it seems while the digital program
especially sun.
Others said the digital program was too large a file to download onto their
Spectators were thrilled with how close to the action on cross-country they could get but wished there were more food trucks out on the course.
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THE EQUIERY YOUR MARYLAND HORSE COUNCIL PUBLICATION | DECEMBER 2021 | 33
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