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“We’re finding that this type of technology is something that our clients and residents are starting to expect both at the community and consumer level,” says Josh Studzinski, vice president of marketing at Caremerge. Here is a sampling of resident and family


apps that can help streamline operations at your community.


Caremerge Caremerge offers an all-in-one wellness platform with features for residents, family, and staff. It has a strong focus on wellness information, engagement data, and elec- tronic health records. Residents using the Community Engage-


ment app can use a tablet, smartphone, web browser, or lobby kiosk to view activity schedules, menus, announcements, and oth- er community information. The app pro- vides separate views for public and private information. With the Family Engagement app, staff can send messages and photos of residents to their loved ones, who appreciate the opportunity to quickly see how and what the resident is doing at the community. Different components of the software


suite are recommended for different settings. Communities can choose to use one or all solutions, and all are integrated within the system. Independent living and CCRC com- munities are advised to use the Community Engagement app, while Family Engagement is recommended for assisted living and mem- ory care. Calendar Central, with a constantly updated digital and printable calendar, is ap- propriate for all care settings.


Carevium Carevium’s Access Anytime CareConnect app gives family members and seniors access to information provided by caregivers in senior living communities that use the tablet-based Carevium Care Management Software. Detailed health and ADL information is


available to the family and resident in real time with no extra work by staff. This includes medication administration, doctor and special- ist visits, vital signs, an activities calendar, staff schedule, and billing information. Additional features include video chat and a photo gallery.


Residents and family members can also


use the app to hire transportation, order food, make appointments, and arrange other outside services. Notifications including medication and


treatment reminders can be sent via text, email, or push notifications according to user preferences.


LifeShare For residents who spend the majority of their time in their residences, the television can be a lifeline to the world. With the Life- Share Family App, it can also be a tool for connecting with loved ones. Family members use the mobile app to


send photos, videos, emails, and texts to the resident, who views them and responds via the in-room television. Residents can initiate communication, view a slideshow of photos sent by family members, and access the soft- ware’s other features using an easy-to-navi- gate interface. The LifeShare Family App also integrates


with LifeShare’s digital signage platform, CommunityShare, to allow families to ac- cess community announcements, menus, and activity schedules. Residents access the same information through their televisions. In addition, family members can add appointments to the resident’s calendar, set up automated appointment reminders, and communicate with each other. The app can also send reminders to family members to stay in touch with the resident. Support from family and staff is the key to


getting residents to try the new technology. “The more involved family members and staff are, the more the residents use it,” says Life- Share account executive Miles McCollum.


Touchtown Touchtown’s Community Apps 2.0 is the latest addition to its existing suite of community engagement technology that includes digital signs, kiosks, televisions, and web links. The app has a wide range of functions


aimed at getting residents more involved in their communities and with the world at large. “If they want to find someone to


play chess with, they can type in ‘chess’ and see a list of residents at the community who play chess and they could call them or send a text or an email to connect with them. All right through the app,” says Touchtown CEO, Ted Teele. They can also read the menu, see a schedule of activities, submit maintenance requests, and more. When the Touchtown app is introduced to


a new community, tech-savvy residents often help their peers learn to use the technology. “For those that have the manual dexterity and the desire, having all that information at their fingertips is very useful,” Teele says. For family members, Community Apps


2.0 makes it easy to keep in touch with res- idents and send care packages to brighten their day, for example. Community admin- istrators are able to share information easily by creating all community content through a single point of data entry. “The goal is to make it as easy as possible


for somebody to connect with the people around them and connect with their com- munity, and at the same time giving seniors the chance to be independent,” Teele says. “Our apps enable them to do that.”


Yardi Yardi’s RENTCafé Senior Living Resident App for residents and their families is a re- cently added feature of the Yardi Senior Liv- ing Suite. With a focus on account manage- ment, the app integrates with Yardi Voyager to facilitate faster and easier payments and to keep residents, family members, and man- agement updated on resident accounts. The app can be used to make one-time payments or to set up autopay for more convenience. “It’s an extension of our Café portal and


adds additional convenience for the resi- dents and the individuals that are making payments on behalf of the residents,” says Ray Elliott, vice president of senior living at Yardi. The app can also be used by residents to make maintenance service requests and track the progress of follow-ups. From the community side, the app inte-


grates with the entire Yardi Senior Living Suite to track residents from the move-in stage to final move-out.


JANUARY/FEBRUARY 2018 ARGENTUM.ORG 43


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