Sponsored by WORKFORCE DEVELOPMENT
Embracing Technology: 3 Keys to Success
Mark Woodka, CEO, OnShift
organizations. With the growth of RIDEA (REIT Investment Diversification and Empowerment Act) deals and investments becoming increasingly connected to com- munity operations, good performance is no longer good enough. We discussed how more and more operators are committing to technology to help them run their or- ganizations effi ciently in order to drive stellar performance. From clinical and financial programs
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to resident apps and workforce systems, technology is foundational to well-run organizations. In practice, the benefits of technology can lead to high resident, family and employee satisfaction, positive clinical outcomes, and optimal financial performance. It’s a win-win for senior living organizations and those they serve. Selecting the right systems and succeed-
ing with them require plans, processes, and people. Here are three key things to consider when introducing new technology into your senior living organization.
So easy your grandmother can use it The proliferation of mobile devices and apps spotlights how important it is for technology to be easy-to-use. Simply put, if a system is not intuitive, it won’t be successfully adopted. One of the greatest benefi ts of technology is that it streamlines formerly manual processes that were complex, time-consuming, and often error-prone. Automation can deliver unimaginable efficiencies and savings, but the key is doing it in a way that requires less work, is easy to navigate, and natural for us- ers to follow. In addition, if the system cannot be easily accessed by a mobile device, you’re doomed. Having convenient, on-the-go access is a necessity for today’s business applications.
ecently, I had a discussion with a senior living investor about the role of technology in senior care
Training styles for all users Recent research from OnShift indicated that 82 percent of respondents employ four generations of workers in their senior care organization. A multi-generational workforce means that one-size-fits-all training for new users is likely not the best approach. Learning styles vary and you may fi nd that some employees are at dif- ferent ends of the spectrum. For example, millennials may prefer to jump in with little training, rely on resources built into the system, or leverage self-paced online courses. Other workers may prefer to read up on all of the training and educational resources fi rst or even talk with specialists from the technology company itself. To ac- commodate the range of users within your community, training and resources that are fl exible and off ered in a variety of formats will lead to success.
they talk to one another, share data, and deliver the most relevant information to us- ers in real-time. Easy access to meaningful data can make or break a business; why leave that to chance?
In practice, the benefi ts of technology can lead to high resident, family and employee satisfaction, positive clinical outcomes, and optimal fi nancial performance. It’s a win- win for senior living organizations and those they serve.
Let your data do the talking When introducing new technology, it’s best to avoid isolated information siloes. Your new systems should readily connect to other applications in your environment in order to optimize investments. When inte- grating systems, you gain the opportunity to leverage data across platforms to sup- port standardized, streamlined processes and faster decision-making. Consider how powerful your technologies become when
20 SENIOR LIVING EXECUTIVE JANUARY/FEBRUARY 2018 There are so many things to consider
when introducing new technologies into your organization. With an eye on ease- of-use, data, and fl exible training options, you will be better equipped to make the right decisions for your organization. With higher customer expectations, a workforce shortage, and pressures to perform, a well- formed technology strategy can be just what it takes to gain an edge in today’s highly competitive environment.
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