OPERATIONAL EXCELLENCE
Streamlining Operations with Resident App Engagement
By Cynthia Helzel
I
n the past decade, mobile apps have changed the way we connect with others, organize our lives, and entertain
ourselves. Now apps are revolutionizing the senior living industry in similar ways. Packaged as part of customizable senior
living management software suites, smart- phone apps help residents stay in touch with family members, find new friends, peruse community menus, request maintenance services, and pay their bills with a few taps on the screen at any time of the day or night.
Residents reap the benefits of increased social engagement and easier access to information and services. Family members can also use the apps to do things like make payments on behalf of residents, send them messages, and monitor their overall well-being. Community staff ultimately benefit when
residents and family members use the apps. Less staff time is spent on paperwork and phone calls, and less money is spent on printed forms, calendars, and handbooks. Communities can use the apps to survey res-
42 SENIOR LIVING EXECUTIVE JANUARY/FEBRUARY 2018
idents, make announcements, and send in- formation in a HIPAA-compliant format to family members, among other capabilities. Most senior living apps are free to res-
idents and families when the community uses the bundled software, and most can be used on all major mobile platforms, tablets, and web browsers. All are designed to be senior-friendly and intuitive to use. It’s not hard to see why mobile apps
are on their way to becoming standard equipment in senior living communities.
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