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ers Beware!


time. At the retail sites that we support across the country, we now have cleaning and maintenance operatives who are being trained not just to identify potential threats, but to actively support security teams and police in the case of an attack. Under the new scheme, police are looking to partner with major organisations, especially those with large public-facing workforces, to provide employees with the training they need to be able to identify possible terror threats – and this is something that retailers should consider very carefully.


Communication and collaboration


Historically, different parts of the retail industry have not been good at sharing information and best practice. There are areas where developers, centre managers, retailers and their partners have come together – Shopwatch, for example – to tackle a particular issue. But these pockets of best practice have unfortunately been few and far between.


There is a great deal of invaluable information in the public domain providing guidance on issues around terrorism. In 2013 the CPNI produced an excellent video – ‘Eyes Wide Open’. See video at www.youtube.com/watch?v=GTFNYtKf6m8 – providing guidance for security professionals working in crowded places or on UK national infrastructure on how to recognise suspicious behaviour more readily. While intended for security personnel, this is information that should be communicated to all staff working


© CI TY S ECURI TY MAGAZ INE – AUTUMN 2016


in high-risk environments – giving them the confidence and knowledge they need to take action if it is needed.


More recently, in December 2015, the National Police Chiefs’ Council (NPCC) launched an awareness campaign and accompanying video advising people on how to evacuate a building, where to hide and what to tell the police in the event that they are caught up in a firearms attack. See video at www.gov.uk/government/publications/stay- safe-film. The key mantra of ‘Run, Hide, Tell’ is again something that should be clearly communicated to any member of staff working in high-risk environments like transport or retail.


The information and guidance is out there. What we need now is for all parts of the retail supply chain to come together and determine the best way to communicate this to their employees. This is something that Interserve is trying to facilitate by creating joint ‘security forums’ at the retail sites that we manage. It’s just a start, but hopefully it will lead to improved collaboration between all parties and greater awareness and understanding of this safety and business-critical issue.


Shared responsibility


We cannot rely solely on the police and counter-terrorism forces to negate the threat that terrorism poses to the retail industry. Nor can we simply leave this to security forces, whose teams cannot possibly hope to monitor every high-risk target 24/7. It is down to every


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single person working in this sector to keep their eyes wide open to possible threats.


Retailers and shopping centre owners and managers need to ensure this is seen as a business-critical part of their day-to-day operations. They need to communicate the right information to their employees in the right way and, where possible, provide dedicated training to personnel working at all levels of their business. The big question on companies’ minds will be that of cost – but through schemes like Project Griffin and the Industry Self Delivery initiative, there are ways of providing this training quickly and cost- effectively.


It only takes one person being alert and aware to stop an incident from occurring. The sooner that everyone in the retail sector recognises the role we can all play in tackling this threat, the greater chance we have of keeping our businesses, our sites and our customers safe.


Tom Ward Director of Security at international support services and construction group, Interserve.


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