IBS Journal May 2015
National Bank of Canada HQ, Montreal
with Trade360 all data would be pristine.’ There were a lot of tests and some mock migrations at the beginning to see how the migration would work. Once the data was transferred, more tests were carried out to make sure that ‘the new system was treat- ing the old data correctly’. In parallel, there was a change man-
agement programme to get people ready to work with the new solution in the new outsourced set-up. ‘Change management was a crucial part of the project and it was tightly integrated with the implementa- tion,’ Roy recalls. ‘We made sure that our personnel was involved in all stages and we welcomed their feedback. It was vital to get everyone motivated and committed. Otherwise it would have created big prob- lems.’ There was a dedicated project man- ager from the bank who was ‘keeping track of the project, coordinating tasks, looking into every type of activity, reporting regu- larly to the management, and flagging the issues’. Keeping the senior management in the know throughout the project meant that ‘any issues were quickly passed along the chain and decisions were made effi- ciently and in a timely manner’. The implementation work was car-
ried out by the bank and CGI, without the involvement of third parties. On the bank side, there was a core team of people dedi- cated to the project full-time, supplement-
© IBS Intelligence 2015
ed by additional resources from the bank that were called in for specific tasks. ‘Our goal was to have people as close to the business as possible, working continuous- ly on the project so that when they had project questions, the answers were always with a customer in mind,’ he states. The switchover to Trade360 took place
in early 2014. The old system was decom- missioned shortly afterwards (this was a prime requirement of the project). The implementation was completed on time, Roy said. ‘Implementing a solution on a SaaS basis presents its own challenges, but in my opinion, it is a bit simpler than deploying onsite.’ National Bank of Canada’s custom-
ers were onboarded onto the new plat- form in sequence so that the bank’s team ‘could adequately accompany them in this transition’. It was a significant change as the there was no online offering before, he observes. ‘We redesigned our custom- er experience – which was our first and foremost objective – and the comments from our customers have been largely positive.’ Trade360 covers the full range of traditional trade finance products, paya- bles, receivables and cash management at National Bank of Canada. ‘We now have a cutting-edge platform that will stay on top of the market for years to come,’ Roy con- cludes.
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