Card Acceptance is at the Heart of a Successful Commercial Card Programme
WITHOUT HIGH LEVELS OF CARD ACCEPTANCE, COMMERCIAL CARDS CAN BE INCONVENIENT FOR CARDHOLDERS AND WILL FAIL TO ACHIEVE THE EXPECTED BENEFITS FOR ORGANISATIONS
COMMERCIAL CARD SOLUTIONS use sophisticated technology to help corporates lower costs, improve efficiency and enhance visibility and control associated with travel and entertainment (T&E) and other spend. However, one basic element of a commercial card solution – card acceptance – is critical to the success of any card programme. “Different card schemes have widely varying levels of acceptance among merchants, and these can differ country by country,” explains Steve Robson, head of EMEA wholesale cards product management at Citi. “Selecting a card that uses a scheme with limited acceptance can undermine the benefits of a commercial card solution and prevent a company from achieving its efficiency objectives. It can also result in a negative cardholder experience.”
CARDHOLDER INCONVENIENCE For a cardholder, a declined transaction
as a result of their commercial card not being accepted for payment results in a poor user experience. For example, if an employee is entertaining clients, it is potentially embarrassing for the employee as well as reflecting poorly on the company if their corporate card is not accepted. More importantly, a declined transaction
results in additional costs. The bill the employee was trying to pay has to be settled using an alternative method. The cardholder may choose to pay in cash, which introduces security risks and, if cash is withdrawn from an ATM using the commercial card, additional fees can apply.
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