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We’re still facing challenges, no doubt about it...but we’re learning from our mistakes and becoming more selective about who we work with Harry Weaver
supplier relationships should be. “Claygate ticks all the boxes for us,” Olivia says. “From the reliable delivery driver to the responsive customer service, they just make our lives so much easier.” The team at Harrison James particularly appreciates the personal
touch that Claygate brings to the table. “It’s that nice-sized company where you get to know everyone,” Harry explains. “The marketing manager, the reps, even the warehouse staff – they all know who we are and what we need.” This level of service and attention to detail has been a refreshing change of pace for the retailer. “With some of our other suppliers, you feel like you’re just a number,” Olivia says. “But we get on much better with a more personal relationship. That makes all the difference.”
Learning curve As Olivia and Harry prepare for the grand opening of
their new Harrison James showroom, they remain cautiously optimistic about the future. “We’re still facing challenges, no doubt about it,” Harry admits. “But we’re learning from our mistakes and becoming more selective about who we work with.” In regards to the requirements and expectations
of any potential new supplier, what are Olivia and Harry’s top three criteria? “First and foremost, it’s all about honesty and integrity,” says Olivia. “We need to be able to trust that a supplier is going to deliver on their promises and be upfront with us if any issues come up. Reliability is another huge one. We can’t afford to be dealing with suppliers who are constantly letting us down or leaving us in the lurch. The seamless delivery of products and responsive customer service – that’s absolutely essential.” Harry adds: “And the third thing is just the overall
ability to provide a great experience. We want suppliers who are easy to work with, who go the extra mile to solve problems. At the end of the day, our customers are relying on us, so we need that same level of dedication and commitment from our partners.” For Harrison James, the journey to find the perfect suppliers may
have been a bumpy one, but they’re determined to come out on top. “We’re not going to settle for anything less than the best,” says Harry. “Our customers deserve it, and we’re going to keep fighting to make that happen.”
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Olivia Weaver on… winning awards
We were so thrilled to be finalists at the recent British Institute of Kitchen, Bedroom & Bathroom Installation Awards, let alone win one of the categories. Seeing and hearing the kind words from customers as part of the nomination process was truly beautiful. We genuinely want to change our industry for the better and improve standards.
March 2025
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