 on a cool Tuesday morning in Shreveport, Louisiana.


I have been invited to the Metro Aviation facility to learn more about its Helicopter Flight Training Center (HFTC), a fairly new addition to the Metro  contact is Terry Palmer,  director. After a short  grabbing, I can tell that she is chomping at the bit to show us around the  of the grand tour, I realize two things: (1) Palmer is uber-passionate about this training business, and (2) The business model is nothing I expected.


At every single turn of our facility tour,  Christmas morning bursting to open her presents. Her command of the subject matter is impressive, and her enthusiasm for building this business is contagious.


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