Issue 2, November 2016


Welcome


WELCOME to the latest issue of Lowther News. It’s been an eventful year


at Lowther Homes - and you can read all about it in our annual highlights here. The report looks back at the highlights of the last 12 months and includes details of how we are growing our portfolio as well as performance information and how we are improving our services. You can read the full document on our website. We’re always keen to hear


your feedback and we’d love to hear what you think about this newsletter. Don’t forget, we’re always


here to help - just get in touch (details below) or speak to your letting agent.


Gillian Lavety, Director


Customer survey results will help us improve services


HUNDREDS of you have had your say on how we’re doing through our latest customer survey – and we want to say a big thank you for your feedback. Our staff are looking carefully at the


results to see how we can make our services even better. Here are some of the key results: Four in five (81%) of Lowther Homes customers are satisfied with the services provided – including 43% who are very satisfied. The location and condition of Lowther


properties are the main reasons why people choose to rent with Lowther Homes. Satisfaction with the overall quality of the home is high at 81%. Three quarters of our customers agree that the services provided meet their needs, and almost half plan to stay in their Lowther property for at least the next three


How to contact us:


Communications team Lowther Homes 177 Trongate, Glasgow G1 5HF


T: 0800 561 6666 E: info@lowtherhomes.com


Find us on twitter: @lowtherhomes


Part of Wheatley Group


4 out of 5 Lowther Homes customers say they’re satisfied


years (49%). We are pleased that so many of those


surveyed are delighted with our services. But we know not everyone is happy, so the results will help us see which areas need improved. Over a third (36%) of residents feel that communications is an area to improve on – both in terms of listening to residents’ views and providing feedback. 28% feel that Lowther needs to respond to queries and problems more quickly. Satisfaction with the repairs service sits at 70%. This is the service customers are likely to use most often. However, there are a few specific developments where satisfaction is lower, so we’ll look at how we can improve that.


How to avoid condensation


AS the weather turns towards autumn and winter, many of us are putting our heating back on.


And with regular bouts of heavy rain, this means it can be difficult to hang your washing out – so many of us resort to drying clothes indoors. All of this can lead to condensation and, if left untreated, could lead to dampness.


Condensation usually occurs in winter, because the building structure is cold and because windows are opened less and moist air cannot escape. We can give you advice and guidance to help prevent serious condensation in the home. The key thing to remember is to ventilate your home. Check out the condensation advice here to find out how to prevent it.


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