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Extra services just for you W


E always strive to improve the services we provide to our customers.


So we continue to offer a range of additional optional services that customers told us they wanted. Here’s a run down of what’s on offer:


GAS BOILER COVER Our gas boiler and central heating cover continues to prove popular. At only £13.33 a month, it compares well against other high street brands. Cover includes all parts and labour as well as unlimited call outs. To sign up or find out more, just call our partners at Saltire on 0330 202 0444.


LANDLORD SERVICES Our partners at Saltire also offer a range of services targeted at landlords. Legislation is changing and there are now many more legal obligations that landlords need to meet.


These include Legionella checks,


gas safety checks, carbon monoxide detectors, PAT testing and electrical checks. They can also do Energy Performance Certificates which you need if you are selling your home.


To find out more about these services, contact Saltire on 0330 202 0444.


COMPREHENSIVE CONTENTS INSURANCE We offer competitively priced


contents insurance cover to help you protect all your belongings. Cover starts from as little as £1.90 a month for £8000 of standard cover. If you are over 60, cover starts at £1.18 for £5000 of standard cover. You can also choose additional cover. There is no claim excess on the policy – this can be as much as £100 on other policies. To find out more, just call us on 0800 479 7979.


Your views help us improve


WE recently completed our 2017 Owners’ satisfaction survey. BMG Research carried out these telephone surveys for us, by contacting a random sample of customers from across the city.


The customers selected


received a letter to tell them they had been randomly selected and then received a call from BMG Research.


Thank you to everyone who took the time to give us their views. We’ll share the results with you in a future issue. We always like to hear your


feedback about how we can improve our services. There are many ways you can give your feedback – by emailing, calling or writing to us, or by returning the feedback form after any repairs.


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