News 5
WINNER: Wheatley’s James Duff presented
Yvonne Collins with her prize
Insurance updates
WE DO our best to keep the insurance we offer as affordable as possible. Last year we renegotiated
Easy-to-use online service is a winner
A
Sign up now to access your account anytime, anywhere time - it’s so much easier.”
LUCKY YourPlace customer has a smart new tablet computer after winning our online services competition.
We had an ASUS ZenPad 7.0 tablet computer
up for grabs for customers who signed up for an online services account. Your online account allows you to pay a bill, book repairs and more at a time and a place to suit you. The winner was picked out of the hat after signing up and using our online self-service during November, December and January. Our winner was Yvonne Collins from Balornock. Yvonne, 51, who works in a call centre, said: “I used to have to go to the local shop and pay via paypoint. Often the terminal wasn’t working and I’d have to try and find somewhere else to pay. “Now I can go online from the comfort of my
own home and pay my bills when it suits me. It helps me keep track of the payments I’ve made instead of having to wait for the next bill to come in. “It’s really simple to use and saves me
Have you signed up yet? It’s quick and easy. • Ask your factoring agent, pop into your local office or call 0800 479 7979 to get your online self-service registration code
• Go to
www.your-place.net and click on online services
There are two easy steps to complete registration:
Step 1 – tell us your email address and create a password. You’ll receive an email from us with an activation link. Click on this link. You can now complete Step 2 by logging in with the email address and password you set up in Step 1.
• You’ll need your online self-service registration code and your account number to complete Step 2, be sure to have this handy before you start.
• You’ll find your account number on a recent bill. If you can’t find it, speak to your factoring agent or give us a call.
Enjoy cheaper energy with OurPower Our Power will install a smart meter in
YOURPLACE customers can access cheaper energy thanks to Our Power - a ‘not for profit’ energy supply company. Wheatley Group – YourPlace’s parent company – teamed up with other Scottish social landlords to set up Our Power to help make the energy industry work better for the people they serve. Customers will benefit from a standard
tariff that is cheaper than the ‘Big Six’ energy companies.
your home and offer tailored advice on the best ways to stay warm and save money.
For more on Our Power, smart meters, how to switch and the tariffs available, visit
www.our-power.co.uk call free on 0808 168 4534 or email customerservice @
our-power.co.uk
Some insurers will apply the change right away, while others will wait until the first renewal after the increase comes into force. IPT affects all types of insurance that you might have - for example car, life or pet insurance. You don’t need to do
anything – the changes will be reflected in your annual renewal documents. Remember, if you need to
make a claim it’s easy to do: Buildings insurance – call the loss adjustor, Ryan Direct Group, on 03444 124 221 and quote the policy number - AGG114571 Contents insurance – call us and we’ll send you a claim form. Your policy number is your account number. Once you’ve completed the form, send it to the loss adjuster: Cunningham Lindsay at 225 Bath St, Glasgow.
contracts for buildings and contents insurance. We managed to negotiate savings meaning buildings insurance was 8.8% cheaper and contents insurance 8.7% cheaper. However at last year’s Autumn statement, the Chancellor increased the rate of Insurance Premium Tax (IPT) from 9.5% to 10%. A further increase will apply from 1 June 2017, with IPT rising again to 12%. These increases are applied
by the UK Government, not by us as your factor or by the insurer. IPT was introduced in 1994 and is managed by HM Revenue & Customs.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8