News 5


Out of this world... O


UR latest customer event started with a sci-fi quiz - then featured some lively chats about repairs


and letting homes. Held on May 4, our Customer


Conference gave owners and tenants a chance to share opinions and influence our services.


Customers, of all ages and backgrounds, told us what is important to them in a great repairs service. Views included good communication, convenient appointment times and ensuring a repair is completed right first time. And they suggested how we could best use our homes, including ways to encourage people living in large homes to think about downsizing. The feedback and ideas from the


conference will help us look at ways to improve our services in the future. Maureen Dowden, Wheatley’s Director of Governance, said: “It was great to see so many people come along and give us their views on our services. Repairs and


how we let our homes are two things we are looking to talk more to our customers about in the near future and customer feedback is central as we develop our services.”


Customers also heard about the Scottish Government’s review of the Social Housing Charter. The Charter, launched in 2012, sets out the outcomes all social landlords should achieve, including repairs, letting homes and delivering services to factored owners. Find out more at: housingcharter.scotland.gov.uk


Attic space conversions


IF YOU live in a four-in-a-block, your attic space is shared with your neighbours. We have had some enquiries where


owners have converted the attic space in a four-in-a-block without consent as they’ve wrongly assumed the space belongs to them. Please check your title deeds


before doing any work, as the attic space in most four-in-a-block homes is common and can’t be altered. Owners should not be altering


any common part of the property without the consent of all other owners (including GHA if there is a tenant). You may also need to gain the appropriate permissions from the local authority planning department. If you need any advice, contact your factoring agent.


Another event is being planned for September and we hope customers who aren’t currently involved would consider coming along. If you would like to find out more about the next event or other ways you can influence what we do, call our engagement team on 0800 011 3816.


New woodland park in East End


LOOKING for somewhere to take the kids or grandkids over the summer holidays? Why not try Cunningar Loop, a Forrestry Commission project in the East End of Glasgow. It sits on 15 hectares of


formerly derelict land in Dalmarnock, which has been transformed into a community green space.


WOODLAND FUN: Cunningar Loop has something for everyone


The site features: • An extensive path network


• Adventure play faciltiies • Bike skills area


• Scotland’s first outdoor bouldering park • A woodland workout • Large meadow and picnic areas


• An outdoor classroom • Riverside boardwalk


Take a look here: http:// scotland.forestry.gov. uk/images/pdf/rec_ pdfs/cuningar-loop- map.pdf for a map to help you find your way round.


Need to claim your buildings insurance?


IF YOU need to make a claim, all you need to do is call Ryan Direct Group, the Loss Adjustors on 03444 124 221. We can’t make the claim on your behalf – it needs to be you, the policy holder, that makes the claim. Once you make your claim, Ryan


Direct Group will make payment for any settled claims direct to YourPlace, minus the £100 excess that each customer needs to pay. Your buildings insurance cover is provided by Ageas.


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