While those who own and operate ASCs are very familiar with the qual- ity and safety that ASCs provide for these procedures, that information is often not as well known to the patient or the payer. Benchmarking clini- cal metrics specific to these types of complex procedures can be helpful in discussions with your payers or in the recruitment of new surgeons to your center. Some payers are now includ- ing performance measures as part of their contracts. In some cases, these measures need to be collected up to 30–60 days after the patient is dis- charged from the ASC, creat ing the need to develop collaborative data collection methodology and, perhaps, even engage a third party.
The design of a clinical bench- marking program drives the overall success of the program. The first step
Get ASCA Benchmarking
Subscribe to ASCA Benchmarking, ASCA’s online clinical and operational benchmarking program, and receive data to help you to improve your ASC’s outcomes, billing and staffing. Visit
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is to determine the goals or reasons for the benchmarking program and to use this as the framework for your program design. Key elements such as metric selection, identifying your external benchmarking source(s), communicating the comparisons and developing the right reports for your target audiences all play a role in the effectiveness of your program. I rec- ommend that you pull together a small
team to help design your program and run some trial reports before settling on a final plan. My company has developed a very strong benchmarking program that has driven sustained improvements in both clinical outcomes and patient experience. We have experienced an increase in our overall clinical per- formance year over year, and we out- perform the industry. I am looking forward to the opportunity to share the key elements of a successful clin- ical benchmarking program with you in Washington, DC, this May.
Michelle George is the vice president of clinical services at Surgical Care Affiliates headquartered in Deerfield, Illinois. Write her at
michelle.george@
scasurgery.com.
ASC FOCUS FEBRUARY 2017
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