OF INTEREST
BEYOND THE OBVIOUS By Mrs Mj Valley,HIVE Service Delivery Manager
Weare very proud of the RAF HIVE service we provide to the Chain of Command and the ‘Whole Force’.
Our Mission Statement is “You ask, We answer”.Our service ranges from deployment support to basic information requests.
As HIVE we understand that the needs of the tri-service community changes and in recent years we have progressed to accommodate this with HIVE Facebook and Twitter pages providing you with access to instant information on your smart device. Youwill find that most of our HIVEs have dedicated Facebook pages which provide up to date information on the local community, discounts and the RAF,but we are still there to provide that friendly face and individualised service for you. We understand that moving to and from new areas is adaunting feat whether you are moving as afamily or an individual; we have the information on local services such as schools, doctors, dentists, takeaways, taxis and even vets in those areas to try to make it easier for you.
Our HIVEs deal with anything and everything, no task is too big or too small, as we say ‘you ask, we answer’if
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we don’t immediately know the answer we will find someone who does.
AHIVE Information Officer (HIO) does not know what she/he will be asked on adaily basis and some of the questions run…
From the bizarre…
“Hello, Iamupacrane at the moment and the wind is strong can you advise me if it is due to get worse, if so then Iwill come down…?”
‘I’m going on holiday for aweek; I’ve brought my hamster in for you to look after for me?’
‘I’m moving tomorrow and my 20ft Boa Constrictor has escaped; do Ineed to let anyone know if we can’t find him?’
‘I need to speak to someone about changing the flight pattern, it was ok before but I’ve had ababy now and the planes wake him up when they go over,there is an empty field afew miles over,could they go that way instead?’
To the emotional…
‘A lovely lady that had been using the Community Centre came in and asked if I could witness her marriage, her partner had been diagnosed with terminal cancer and they had decided that they wanted to get married
raf-ff.org.uk
that day and needed two witnesses. It was the grooms Birthday and they wanted to surprise their family later that
day.Asyou can imagine it was avery emotional and humbling experience but Iwas honoured to be able to help her’.
As the title says ‘Beyond the Obvious’, we are never sure what is going to walk in through the doors of aHIVE office, but our HIOs are always there to help, listen, provide information, or direct you to the services you need.
Youcan find details of your nearest HIO at;
raf.mod.uk/community/support/raf- hive-information-service/
Our main Facebook page is RAF HIVE.
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