FEDERATION
to transform the way families’ accommodation is provided to Service families in the future. We’ll keep you in the picture as FAMdevelops. (Use our eBULLETIN to keep you up to date… you can sign up online:
raf-ff.org.uk/ envoymagazine-subscribe.asp)
Visit to CarillionAmey (CA) HQ at Speke, Liverpool –Our Evidence Manager,Colin Jones, and Iwere invited to meet with CA to gain an understanding of the most recent measures they were putting in place to bring about improvements across the National Housing Prime Contract. It was, to say the least, impressive, upbeat and all CA staff were buzzing with excitement and enthusiasm - if this could be translated across their operation on the ground, then I would be out of a job! Sadly, I continue to field issues that were prevalent prior to the improvement plan and there is clearly some way to go still before the ‘lived experience’ is good enough.
Substitute SFA (SSFA) and Substitute Service Single Accommodation (SSSA) – For those of you residing in SSFA or SSSA, it is worth noting that the Mears Group was awarded the contract to manage SSFA and SSSA with effect from 01 April 16, vice HCR Ltd, so
they are in their infancy with this contract. We understand that some people have experienced problems and we’d like to hear from those of you in both SSFAand SSSA about your experiences –both good and bad – so that we can help DIO put things right where necessary by sharing your evidence with them. Email us at
enquiries@raf-ff.org.uk
Additional Needs and Disabled Adaptations (ANDA) –Following many years of living with aprocess that was largely unsatisfactory,DIO has now ratified arevised ANDA process. Families with additional needs, or a disability, requiring adaptations to their SFA, either before they move in for the first time or as a result of changing needs whilst living in a property, now have access to a slicker and more streamlined process. We welcome this improvement, as it is one aspect of the provision of accommodation that we have long championed. We hope it will enable a much swifter turnaround for necessary work, enabling families to move into the property faster or to start benefitting from the new adaptation much sooner. There are new infographics available, one explaining the process and timeframes for families moving
into aService Family property and another for those families already living in aproperty that may require further adaptations. They are both available on the CarillionAmey website at
carillionamey.co.uk under the Service Family Accommodation/ Moving-In section.
Finally –Weurge you to continue to contact us on any accommodation issue that may be of concern to you. Remember,silence can often be seen as satisfaction. Help us to help you influence change for your Service and your future.
raf-ff.org.uk
Autumn 2016
21
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