Our Full Booking Conditions contains examples of what we would regard as significant changes, the options available to you should we have to make a significant change prior to departure and the compensation payments that may be payable to you in such circumstances. C.2: Minor Changes made by Us before Travel Any change which is not deemed to be significant change, will be classed as a minor change. We will endeavour to tell you about a minor change before you travel, however, we will not pay compensation as a result of this change. C.3: Changes made by Us after Travel If, after your departure, a significant part of your holiday cannot be provided, you will be offered a suitable alternative if possible. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, we will return you to the place of your departure. If appropriate, we will also pay you compensation, unless your return has been due to circumstances beyond our control. C.4: Cancellation by us We can cancel your holiday if you fail to make payments for your booking when due and in such circumstances we shall have no further liability to you. In the unlikely event we need to cancel your holiday for any other reason we will tell you as soon as possible. Our Full Booking Conditions contain details of the options available to you should we have to cancel and the compensation payments that may be payable to you in such circumstances C.5: Changes You make before Travel If you want to change the arrangements you have booked in any way, we will try to help you, although we cannot guarantee that we will always be able to do this. The following tables set out the charges that we are entitled to receive for changes you make to bookings. In addition we are entitled to charge you any fees that our suppliers may charge us for making any change.
Costs shown are per change per person*
Flight (e.g. time change within same day, UK airport change)
Date of Travel (see Note 1)
Accommodation
Passenger Name (see Note 2)
Notice given more than 84 days
£50 per person
£50 per person
£50 per person
£50 per name change
*The maximum amendment fee we will charge for changes made by you in one request is £400 per booking. This does not include where cancellation charges are applied as shown. Note 1: It is not possible to transfer your booking to a departure date more than 12 months after your original travel date without incurring cancellation charges and we can only transfer to a product or season that is currently on sale. Note 2: You are not permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking must normally remain. Unless otherwise agreed by us, if no members of the original booking remain, this will be treated as a cancellation and cancellation charges will be applied.
The table below details charges that we levy in the event that you wish to change any “Extra Services” that you have booked.
Notice given 84 days or less before departure
Cancellation charges will be applied – see ‘Cancellation by You’
Cancellation charges will be applied – see ‘Cancellation by You’
Cancellation charges will be applied – see ‘Cancellation by You’
Changes you make to Extra Services Time we receive your notice to amend item before departure*
More than 28 days 28-8 days
7 days or fewer
Charge for change Free of charge
50% of the item cost 100% cost of the item
* No refunds are applicable on the items that are not used once in resort C.5: Cancellation by You If you wish to cancel your holiday, the lead name on the booking must give to your travel agent or to us directly, notice to cancel in writing. For cancellations you make to your holiday the cancellation charges set out in the table below will apply. If you do cancel, you must still pay any insurance premiums and administration or amendment charges which arose before the cancellation and any deposits paid for any pre-booked items or services.
Our cancellation charges Time we receive your notice to cancel before departure
More than 84 days 84-64 days
63-50 days 49-29 days 28-15 days
14 days or fewer Cancellation charge Loss of deposit
30% of total cost of holiday (or loss of deposit if greater)
50% of total cost of holiday 70% of total cost of holiday 90% of total cost of holiday 100% of total cost of holiday
If any member of the booking cancels and you cannot fill that person’s place, you may have to pay additional supplements for your accommodation. If you cancel any “Extra Services”’ (whether booked at the time of booking the basic holiday or subsequently) we will pass on any costs imposed by the provider of the service. If you cancel any travel insurance you booked through us your premium will not be refunded, as cover under the policy will already have begun.
Section D: Limitations on Our Liability to You D.1: Circumstances beyond our control We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your holiday before or after departure, or we, or our suppliers, cannot supply your holiday, as we, or they, had agreed, or you suffer any loss or damage of any description. Our Full Booking Conditions contain examples of what we would regard as circumstances beyond our control. D.2: Specific Limitations on Our Liability Section D.2 of our Full Booking Conditions sets outs certain limitations on our liability to you. In particular our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of your holiday. This maximum will only be payable when every aspect of your holiday has gone wrong and you have not received any benefit from your holiday. Our liability will also be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation and other services for your holiday (which are incorporated into and form part of your contract with us); and any relevant international convention which limits the amount of compensation that you can claim. However nothing in our Full Booking Conditions affects any statutory rights that you may have under the relevant jurisdiction applicable pursuant to Section G.5.
Section E: Your Obligations E.1: Health & Fitness Precautions Most of the activities included within our holidays require a certain degree of physical fitness. It is your responsibility to ensure that you have the levels of fitness required for any particular activity that you
neilson.co.uk – 0333 014 3350 201
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