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efficient cost-effective facilities management, with topics including: office moves and refurbs, effective maintenance strategies, health and safety, fire safety, the living wage, Artificial Intelligence and IoT in FM, water market reform, getting the most out of suppliers, security and counter terrorism. FM in the Real World: Case studies from some of the UK’s most inspiring


workplaces, including sports stadiums, nuclear sites, luxury shopping centres, airports, zoos, government departments, hotels, universities, schools, corporate offices and retail chains.


Top sessions include:


Facilities 2020 Strategy Summit, 21 June at 14.40 Deep dive panel discussion: Managing the cultural shift that comes with flexible working •How do you know whether flexible working is right for your business? •What does flexible working look like? What activities are fit for what spaces? And can everyone be agile?


•How do you work out what ratio you can go down to, desks/employees? •What are the biggest challenges of implementing flexible working strategies?


•How does it change the cultural of your workspace? •Experiences with managing the cultural shift Following the panel discussion the moderator will open this up to floor and turn the session into an interactive group discussion with the audience: Chris Moriarty, Director, The Leesman Index Wendy Clark, UK Property Manager, Volvo Group UK Ltd Richard Hammond, Operations Manager, Surrey County Council


FM in the Real World, 22 June 10.50 Heathrow service partnership and beyond This presentation will explore the journey that Heathrow Airport and Mitie have been on to deliver service excellence at the airport. •Heathrow’s drive for supplier relationship management and a


Stannah at the centre of the action!  


Stannah is centre-stage at the Facilities Show – and sponsors of the FM Operational Excellence Arena. Stannah Lift Services is demonstrating its continuous support of The Facilities Show and to the thousands of facilities professionals who visit the show over three days. In 2016 Stannah is sponsoring the FM Operational Excellence Arena from which a programme of informative talks will offer practical advice on some of the many challenges facing the facilities industry every day. Stannah lift experts will be presenting two sessions in the FM Excellence Arena. On 21 Mike Wells, Stannah Compliance Manager (Lifts) will be covering those awkward questions of what to do if there is a fire in your building and who does what if someone becomes trapped in a lift. Have you got these covered? On 22 Dan White, South West England & South Wales Branch Manager will take you through ‘How to get the best out of your service provider’. There will be time for questions at the end of each session and Stannah’s experienced engineers will be available on Stand R1450 throughout the three days of the show. Don’t forget to pick up your free booklet: ‘Lifts - Your Questions Answered’ and enter the competition to win a hot air balloon trip for two – the ultimate lift! To find out more, please visit the company website, or call the number below.


01264 339090 www.stannahlifts.co.uk Facilities Show stand no R1450 & U1250 www.housingmmonline.co.uk | HMM May 2016 | 37


true partnership


•Knowing your client, getting into their mind set and aligning your core drivers - Mitie’s focus on real stakeholder engagement


•Demonstrating ability to deliver short-term benefits while focusing on long term goals - Benefits and potential pitfalls of a long relationship journey


Simon Priestley, Operational Solutions Director, Mitie Technical Facilities Management Christopher Howe, Heathrow Buildings Procurement Director, Heathrow Airport


FM Operational Excellence Arena, 23 June, 14.40 Closing keynote: Balancing a career in FM and Olympic sailing Tim Hancock has worked in facilities for over 30 years, with Serco, Unicorn, Alfred McAlpine, Connaught and now O&G. In parallel to his commercial career has also gained a worldwide reputation as an Olympic class sailor. He was won many world and European championship events and is now the chair of selectors for the Team GBR Olympic Sailing Squad. Tim was also a chief umpire at two Olympic regatta races in 2012 – officiating when Ben Ainslie won his most recent gold medal. In this closing keynote, Tim will talk about lessons learnt from sport for


FM and the importance of culture to ensure best possible performance. Tim Hancock, Chief Executive, O&G and Chair of Selectors, Team GBR Olympic Sailing Squad


Facilities Show takes place from the 21 – 23 June 2016 at ExCeL London. Visitors can register to attend at: www.facilitiesshow.com/HMM


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