GENERAL INFORMATION
ADVANCE PASSENGER INFORMATION Advance Passenger Information or APIS is a requirement of many governments around the world that certain information is provided by airlines prior to travel. It is compulsory that you provide APIS details in advance of going to the airport by visiting the individual airlines website. The data is collected by the authorities of each country and used for law enforcement purposes. It is important that the information provided is accurate so you pass through immigration on arrival in these countries without delay.
Failure to provide the required information in a timely manner will result in denied boarding by the airline.
BAGGAGE & VALUABLES
Please ensure all valuables and important items (for example, medicines, jewellery, fragile items, important travel and other documents, video/ camera/computer equipment, etc.) are carried by hand and not packed in your checked luggage. The amount of personal luggage on our vessels is not limited, but airlines do have limitations and strict guidelines on the weight of checked and carry-on luggage. Excess baggage fees may apply. Guests are strongly encouraged to contact the airlines directly. Each suite is equipped with a personal safe with an electronic combination lock. RSSC is not responsible for any personal articles such as money, jewellery, cameras, binoculars, documents or any other items which you retain personally or in your suite, including the safe.
CHILDREN
No person under the age of 18 may travel in a suite alone. If the adult accompanying the child is not a parent, a ‘Parental Consent Guardianship Form’ must be signed by the parent or legal guardian and received by RSSC prior to sailing. RSSC reserves the right to restrict the number of children onboard. Children under the age of 12 must be accompanied at all times on the cruise by a responsible adult while on board ship. Our Club Mariner programme is available on select sailings only and designed for age groups 5-8, 9-12 and 13-17, and is supervised by specially trained counsellors. Babysitting services cannot be arranged in advance nor are guaranteed. Charges will apply. RSSC does not provide for the care, entertainment or supervision of children. Infants must be one year of age as of the first day of the cruise.
CLOTHING SUGGESTIONS
Attire ranges from Casual to Formal Optional. Casual wear is appropriate for daytime onboard or ashore, and consists of resort-style outfits. Casual wear, including shorts and jeans, is not appropriate after 6:00 pm, with the exception of the final evening of the cruise. On the night prior to disembarkation, guests may need to pack their luggage early due to morning flights the next day. With this in mind on the last night of every voyage we will relax the dress code for dinner to Casual.
The recommended onboard dress in the evenings is Elegant Casual resort wear. Formal and semi-formal attire is optional on sailings of 16 nights or more. Dinner dress includes skirt, or trousers with blouse or sweater, pant suit or dress for ladies; trousers and collared shirt for gentlemen. Sport jackets are optional. Jeans, shorts, t-shirts or tennis shoes are not to be worn at dinner. Ties are not required.
CRUISE PRICES INCLUDE
Suite accommodation for chosen cruise • Return economy flights (see Terms and Conditions) • A 1-night pre-cruise Luxury Hotel Package for bookings confirmed in a Concierge Suite and higher • Transfers • Shore excursions (select Regent Choice tours subject to a supplement) • All onboard gratuities • All meals, in-suite dining, 24-hour room service and NO charge for Speciality Restaurants • Drinks and beverages including selected wines, spirits, champagne and beer throughout the ship • All soft drinks, bottled water, tea and coffee • Butler service (C-MS categories) • Gratuities • Governmental fees, handling and security charges.
CURRENCY
The ships currency is the US dollar and all charges made on board to the company shall be in US dollars. We operate a ‘cashless system’. At the time of embarkation, we request registration of an accepted credit card. The night prior to your final disembarkation from the ship, a detailed statement of your shipboard charges for on board services and products will be delivered to your suite. All such charges must be settled in full by cash, traveller’s cheque or accepted credit card (Visa, MasterCard, American Express). On limited itineraries the ship may offer foreign currency exchange from the Reception desk. All onboard foreign currency exchange transactions will be charged to the guest’s onboard account and a 5% transaction fee will be applied. As we are unable to provide all currencies, most can be found within the ship’s terminal.
CUSTOMS & IMMIGRATION INSPECTIONS
On returning from your cruise, all baggage is subject to inspection by local customs officials.
ELECTRICAL APPLIANCES Both 110 (US) and 220 (European) volt electric current are provided on board. Each suite is equipped with a hair dryer. It is recommended that you pack an international adaptor.
EMBARKATION/DISEMBARKATION
Although suites will not be available until 15.00 the ship is ready for embarkation from 12.00 (noon) but no later than two hours prior to the time of sailing. For disembarkation, Guests should plan on vacating their suites shortly after the scheduled arrival time. Cruise-only Guests should not schedule flights home prior to four hours after disembarkation.
GRATUITIES & TAXES
Gratuities are included in your cruise fare for all Regent employees. If guests feel strongly about expressing their gratitude to the crew, they should be encouraged to make a donation to the Crew Welfare Fund at the Purser Office. This money is utilized for crew parties and events. Gratuities for services received shoreside are at your own discretion. Port taxes and security charges are included in your cruise fare. These taxes and/or fees are subject to revision based on governmental actions.
GUARANTEE (GTY) BOOKING
We may (at our discretion) offer you the option of making a ‘Guarantee’ (GTY) booking. This means you may book a suite of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. However, the exact location of the suite on the ship will be allocated by us (at our discretion) and at any time up until checking in at the port. Once your GTY suite has been allocated to you we are unable to accept changes requested by you. If you have a specific requirement, or suite location we suggest you do not book a GTY. Please note: If you book multiple segments there is a possibility that you may be allocated different suites on each segment of your cruise.
LAUNDRY/VALET SERVICES
Laundry and valet services, including pressing and dry cleaning, are available with charge and may be arranged through your Stewardess. On board Seven Seas Navigator®, Seven Seas Mariner®, Seven Seas Voyager®, and Seven Seas Explorer® self-service laundries including irons and ironing boards are located on select guest decks. Self service laundry is free of charge, with detergent provided.
MEDICAL FACILITIES
Each ship has a licensed and registered doctor and nurse for professional and emergency services, which are available at customary charges. The ships’ medical centres are designed to provide medical care for certain temporary illnesses and accidents and are not intended or capable of providing on-going treatment of pre-existing medical conditions. Any such special requirement or need for health services aboard ship must be cleared in writing with RSSC before final booking(s) will be accepted. For Guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment allowed aboard ship, and must be provided by the guest. RSSC wheelchairs on board are for emergency purposes only. There is a charge for all medical services and adequate travel medical insurance is strongly recommended. Charges must be paid onboard ship and claims for reimbursement should be directed to your travel insurers.
OPTIONAL HOTEL STAYS & LAND PROGRAMMES
We offer Guests the option to purchase hotel stays or land programmes. You may extend your stay in your port of embarkation or disembarkation or opt for an exclusive package. The prices include room, tax, service charges, full breakfast, porterage, local hospitality service and transfers as applicable. Please note these rates do not include early check in or late check out. Official standard check-in time is usually 3:00 pm and check- out time 11:00 am. One night or additional nights’ accommodation may be purchased to ensure early check in for guests arriving on early flights, or for guests with late flight departures. RSSC reserves the right to substitute hotels. For single and third guests supplements will apply.
SHIP-TO-SHORE COMMUNICATIONS
If you need to keep in touch with home all our ships feature state-of-the- art communications equipment. You can telephone, send and receive faxes or e-mails for a nominal fee. Each ship is equipped with a phone system that allows guests to make direct dial calls from their suite. Phone rates are (at time of printing) approximately $6.50 per minute. Worldwide cell service is also available on all ships when in port. Billing will be via your existing provider. Please check rates to ensure your existing plan offers international roaming. Onboard internet services are available with a range of pricing plans. Computer centres are centrally-located on each ship and Internet access is available for a nominal fee. Wireless access is available throughout the ship, including most suites. Access is provided utilizing satellite communication systems. Service and speed will vary port to port.
Club.com, our specially designed internet café offers an instructor to help you use the facilities and media classes aimed at all levels in our Learning Centre.
SHORE EXCURSIONS
Shore Excursions may be reserved online beginning 180 days before your cruise sails and up until 7 days prior to departure, or 240 days for guests eligible for our Concierge Amenities. To do so, please create an account via the My Account section of our website
rssc.com and access the Reserve Excursions link for your cruise via the Booked Cruises tab. Any Regent Choice Shore Excursions reserved in advance must be paid for at time of confirmation using a major credit card.
Free unlimited shore excursion programmes are capacity controlled, based on a first-come first-served basis. Once maximum capacity is assigned the excursion will no longer be available. Requested excursions may not be available at time of booking. Supplement will apply on ‘Regent Choice’ excursions and excludes ‘Private Arrangements’ and ‘Adventures Ashore’ programmes. Credits will not be provided if guests choose not to take or cannot take advantage of this amenity. Children in the ‘free’ child programme do not qualify for free shore excursions. Tours may be cancelled if minimum participation levels are not met. Shore excursions are subject to availability and may be withdrawn or, change at any time. Further restrictions may apply.
SMOKING POLICY
Whilst we will always give smokers a warm welcome on our ships, we also recognise the need to restrict where smoking is permitted so as not to cause discomfort or provide a health or safety hazard for the majority of our Guests who do not smoke. (Note: Seven Seas Navigator® does not provide any indoor smoking area). Although smoking is prohibited in ALL suites, staterooms and private balconies, there are multiple areas on each vessel where smoking is permitted. Failure to comply with our smoking policy will result in Guests being asked to leave the ship at their expense, without refund or credit for the unused portion of their cruise. Please visit
rssc.com for further information on our smoking policy.
SPECIALITY RESTAURANTS
Dining reservations may be reserved online beginning 75 days before your cruise sails, or 90 days for guests eligible for our Concierge Amenities. To do so, please create an account via the My Account section of our website
rssc.com and access the Dining Reservations link for your cruise via your Booked Cruises
SYSTEM FOR TRAVEL AUTHORISATION (ESTA)
ESTA is an automated system used to determine the eligibility of visitors to travel to the United States under the Visa Waiver Programme (VWP) and whether such travel poses any law enforcement or security risk. To apply for authorisation to travel to the United States under the VWP, travellers will log on to the ESTA web-based system and complete an application online. To qualify for the ESTA authorisation process, please log on to the ESTA website at
https://esta.cbp.dhs.gov/esta/ The airlines will be ensuring that the ESTA information has been completed at check- in. Guests are strongly advised to take a printed copy of their ESTA receipt to their departure airport. NOTE: RSSC assumes NO RESPONSIBILITY for the lack of required documentation.
VISA & HEALTH REQUIREMENTS
Guests should be aware that failure to present required visas and original health certificates prior to embarkation will result in denial of boarding the vessel. Guests may also be denied boarding by the airline for international flights to the port of embarkation without proper documentation. Guests who have booked pre and/or post Land Adventures that require individual visas and or original health certificates will be denied participation without the proper documentation. Guidance and information is sent with confirmation invoices and cruise documents.
WEBSITE
Our website
rssc.com, provides a wealth of information including deck plans with views of all suites, to the latest fares and special offers. Search for your next voyage by destination, by ship or by date, then browse by detailed itineraries. You can create your own account, add all your booked cruises and any favourites, update your guest information, APIS, book shore excursions and dining ahead of time.
All information herein is correct at time of going to print. Revised 1 April 2016
REGENT SEVEN SEAS CRUISES®, BERESFORD HOUSE, TOWN QUAY, SOUTHAMPTON, HANTS, SO14 2AQ From 2nd May 2016: MOUNTBATTEN HOUSE, GROSVENOR SQUARE, SOUTHAMPTON, HANTS, SO15 2JU
Tel. 02380 682280 I fax. 02380 839150 I
rssc.com
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