BOOKING CONDITIONS Seven Seas Cruises S. DE R. L. CUSTOMER PROTECTION
We recognise how important it is that the advance monies you pay for your cruise arrangements are secure. The laws and Regulations that govern the protection of these monies is complex and confusing so we have clearly set out below, the arrangements in place in respect of all probable combinations of cruise arrangements that you book with or through us:-
i) Regent Seven Seas Cruises® Fly Cruise
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the fly cruise package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 10297 In respect of all cruise arrangements including flights you will receive a Confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence. This means that in respect of all arrangements including flights, in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad or will arrange to refund any money you have paid to us for an advance booking except where your contracted arrangements with us do not include transport to and from the UK. In this case, if already abroad, you will be returned to the point where your contracted arrangements with us commenced. For further information, visit the ATOL website at www.
atol.org.uk. The price of our flight inclusive arrangements excludes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is shown as an additional item in our advertised prices.
ii) Arrangements without flights
If you book arrangements that do not include flights, your arrangements will be protected by way of a bond provided by ABTA. This means that, if in the unlikely event of our insolvency, your cruise can’t be provided, you will receive your money back or, if your cruise has started, arrangements will be made for you to be able to continue as planned.
iii) ‘Cruise only’ arrangements sold by a third party Our financial protection in i and ii above does not cover
cruises sold
by third parties as principal to whom we supply a ‘cruise-only’ holiday and who sell this to consumers as a cruise only or in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) at an inclusive price. In this situation, the entire holiday including the cruise and all other such services and arrangements will be with the third party organiser and not us. That organiser will be obliged under The Package Travel, Package Holidays and Package Tours Regulations 1992 to provide financial security for all the monies paid to it. These bookings will not be protected by our ATOL or ABTA bond. Instead, the organiser will have their own ATOL (if the holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies paid to that organiser for the holiday and to repatriate holidaymakers (if applicable) in the event of their insolvency. The organiser should issue a confirmation invoice showing that they are responsible for providing all elements of the holiday.
For further information visit the appropriate websites:
www.atol.org.uk or
www.abta.com.
TERMS OF THE CONTRACT
These Booking Conditions, our privacy policy, the general information and any other written information we brought to your attention before we confirmed your booking will form the basis of your agreement with Seven Seas Cruises S. DE R.L. (‘we’, ‘us’, ‘our’, ‘The Company’) trading as Regent Seven Seas Cruises®. Please read these booking conditions carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
These Booking Conditions apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you. References in these Booking Conditions to “arrangements” mean such holiday arrangements. English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
a. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
b. He/she consents to our use of information in accordance with our Privacy Policy;
c. He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
d. He/she will be responsible for making all payments due to us.
1. DEPOSIT & PAYMENT POLICY: Deposit – For all cruises, in order to confirm a booking, a deposit of 20% of the cost of the arrangements is payable, plus any additional monies for flights or hotels in order to confirm airline seats or hotel rooms.
Payment Policy – 129-night World Cruise - Payment Policy – full balance is due no later than 120 days prior to departure.
For all other cruises, full balance is due no later than 90 days prior to departure.
If we do not receive your balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 10 below will become payable. You must pay for your arrangements in the currency chosen at the time of booking. For flight inclusive bookings, all monies paid to our authorised travel agents for your arrangements with us will be held on our behalf until they are paid to us or refunded to you.
Visa, MasterCard, American Express credit cards or bank transfers are all acceptable forms of payment. Once a deposit is made, all changes
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are subject to an administrative fee. Please be aware that some issuing banks impose a “Foreign Transaction Fee” on credit card transactions for onboard purchases, and purchases processed outside of the U.S. even if the transaction is denominated in U.S. Dollars. Regent Seven Seas Cruises® accepts no responsibility for foreign currency/transaction fees charged by credit card companies. Guests should check with their individual credit card companies for more information. None of these fees accrue to the benefit of Regent Seven Seas Cruises®.
2. CONTRACT
After we receive your booking, and all appropriate payments, if the arrangements you wish to book are available, we will issue a confirmation invoice. A binding agreement will come into existence between us when we despatch this invoice to the party leader or your travel agent. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
3. GUEST INFORMATION
Please note a Guest Registration Form (GRF) must be returned within seven days of your booking being confirmed and is a mandatory requirement of the booking process as this contains vital guest information. Failure to complete in full and to return the GRF will result in the delay of travel documents being sent.
4. PRICES & INCLUSIONS
We offer Free Economy Class air which is: (1) valid for full fare cruise guests (2) applicable to first and second guests per suite only (3) capacity controlled and subject to availability (4) limited to specific regional airports and airlines. Choice of airline carrier and routing is at the discretion of Regent Seven Seas Cruises®. Supplements apply for alternative airlines. Please enquire at the time of booking. We offer a Free 1-night pre cruise hotel package for bookings confirmed in a Concierge suite or above subject to hotel availability. The Free hotel package will not be available within 60 days of embarkation. Hotels are subject to change without notice.
Fares are subject to increase on 1st July 2016. All fares are per person in GBP based on double occupancy (unless otherwise noted), for new bookings only and may be withdrawn at any time. For guests sailing in the Regent Suite, roundtrip limousine transfers between home and airport are limited to 100 miles in each direction and are one transfer each way per booking. All voyages feature FREE internet as follows: FREE Unlimited internet in Regent Suite, Master Suites, Grand Suites, Explorer, Voyager, Mariner, Navigator Suites and Seven Seas Suites. Concierge Suites and Penthouse Suites offer FREE internet of up to 500 minutes, or the equivalent data amount, depending on length of voyage (1-7 nights 200 minutes; 8-10 nights 300 minutes; 11-15 nights 400 minutes; 16+ nights 500 minutes) which is not combinable with other internet amenities. Specially priced Land Programmes apply to Guests 1 and 2 for one pre- or post-cruise programme only and are not combinable with the FREE 1-night Pre-Cruise Luxury Hotel Package. 5% discount on pre- or post-cruise Hotel or Land Programmes for Concierge Suites and higher does not apply to promotional Land Programmes.
GRAND VOYAGES AND 129-NIGHT WORLD CRUISE:
Free unlimited internet applies to all suite categories. Phone inclusion is per the standard Seven Seas Society® Programme on Grand Voyages. 129-night World Cruise Guests will receive 15 hours of free phone time per suite. Guests achieving Platinum or higher loyalty status prior to or during this voyage will receive 45 hours of free phone time per suite. Free 1-night pre cruise Hotel Package is available in all suite categories on 129-night World Cruise. Free Medical Services for 129-night World Cruise Guests includes onboard medically necessary treatment only.
AMBASSADOR OFFER:
Regent Seven Seas Cruises Ambassador Programme offer is valid for new, full-fare bookings. As a Regent Ambassador, you will receive a $100 per person ($200 maximum per booking) Shipboard Credit when a new Regent Seven Seas Cruises guest that you refer books their first cruise with us and sails with you. We will also provide a $100 per person ($200 maximum per booking) Shipboard Credit to welcome your referred guest aboard our six-star fleet. Terms & Conditions: Offer is valid for new, full-fare bookings. Referring guest must be a Seven Seas Society member at the time of referral to receive Shipboard Credit. This must be requested prior to the time a deposit is placed on the booking. New to Regent Seven Seas Cruises guest must ask for Regent Ambassador Program at the time of booking and the Ambassador Referral Form must be submitted within 7 days of the deposit being posted to the New to Regent Seven Seas Cruise guest’s booking in order to be eligible for this program. Upon redemption of this offer, first time Regent Seven Seas Cruises guest will receive a $100 per person Shipboard Credit (maximum of $200 per booking) applied to their booking. The first time guest must be a new guest to Regent Seven Seas Cruises. Only one Shipboard Credit is allowed per booking. Both the referrer and referred must sail on the same voyage. The Shipboard Credit may be applied to the referrer’s account upon request 30 days prior to sailing. Offer is combinable with standard offers, but some restrictions may apply. Travel Agents are not eligible to refer new guests. Travelling companions sharing one suite are not eligible to refer new guests within the same suite.
Our policies and procedures are constantly evolving. At time of printing, all those listed in our brochure were correct. We reserve the right to amend the advertised prices of arrangements at any time. We also reserve the right to correct errors in both advertised and confirmed prices. The Company’s prices are based on known costs and projections at the time of printing and it does not expect to have to make any changes. However, the Company reserves the right to change prices at any time up to 30 days before departure to allow for variations caused by a) exchange rates b) changes in transportation costs, including the cost of fuel and, c) government action such as changes in VAT or any other government imposed changes; including dues, taxes or fees chargeable for services such as embarkation or disembarkation fees at ports or airports. Even in these cases, the Company will absorb an amount equivalent to 2% of the holiday price (excluding insurance premiums and amendment charges). If this means that you have to pay an increase of more than 10% of the price of your confirmed travel arrangements (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2%
of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. There will be no change made to the price of your confirmed holiday within 30 days of your departure nor will refunds be paid during this period. Airline tickets can only be issued upon receipt of full payment.
5. INSURANCE
All guests must have appropriate personal travel insurance to cover against cancellation, medical expenses, repatriation in the event of accident or illness, loss of luggage etc. It is the guest’s responsibility to ensure that adequate insurance is taken and we strongly recommend that you contact your travel agent or an independent insurance broker for details of suitable policies. Should you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
6. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
It is the party leader’s responsibility to ensure that all members of the party fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
All guests must possess a full passport, valid for at least 6 months after the end of their holiday. Non-British passport holders should check entry requirements with the countries they will visit during their cruise.
Medical advice changes frequently, and therefore we recommend that guests seek professional medical advice regarding vaccination requirements for their holiday. Please contact your G.P. for advice and the most up-to-date health requirements or
www.fitfortravel.nhs.uk/home or MASTA on
www.masta-travel-health.com/. All guests are responsible for ensuring that they conform to passport, visa and vaccination requirements for all countries they will visit during their cruise. Regent Seven Seas Cruises® may at certain times deem it appropriate to require the guest to have specific vaccinations. Details will be advised as soon as possible. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit
www.gov.uk/fco.
Security measures imposed by governments may change from time to time and you will be required to comply with them. As a courtesy, we will endeavour to provide you with notice of measures which may affect you, but complying with any such requirements is your responsibility.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
7. MOBILITY, MEDICAL MATTERS AND SPECIFIC ASSISTANCE
Except as set out below, our ships have a limited number of accessible suites designated for guests with disabilities and reduced mobility. Please contact our Reservations Department for further information. You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. At the time of booking (or as soon as possible if the condition arises after the contract is formed) you must inform either RSSC or your travel agent in writing, but no later than 48 hours prior to embarkation about any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities). Please provide as much information as possible. If you are travelling as a sole traveller who requires specific assistance, RSSC reserves the right to require an able bodied person to accompany you. RSSC shall make all reasonable endeavours to provide any specified assistance where requested. If, in the reasonable opinion of RSSC, a Passenger’s disability, mobility problem or medical condition cannot be accommodated safely by the vessel, ports or associated infrastructure or carrying a Passenger with such disability or medical condition would result in RSSC breaching national and international maritime safety standards, then RSSC reserves the right to refuse Passage.
Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. If you would like to bring a motorised wheelchair or scooter on board you must contact our Special Services Department at time of booking to provide the dimensions as size limitations may apply and we may not be able to accommodate this request. Certain conditions (for example, use of tenders) may prevent guests with wheelchairs from going ashore at certain ports of call. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. Many shore excursions may not be suitable for those guests that are confined or mainly use a wheelchair or motorised scooter. Please contact us for more details as to the suitability prior to making your selections.
8. SPECIAL DIETS & REQUESTS
The Company will endeavour, but does not guarantee, to meet any special diet requirements or special requests that you may have. These should be advised at the time of booking and detailed in writing to the company. Note: “Strict” Kosher meals must be requested at least 90 days prior to departure, call Reservations for more detailed information. Some requests may incur extra charges. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. Unless specifically agreed by us in writing at time of booking, we cannot accept any booking, which is conditional on a special request being satisfied. Such bookings will be treated as normal bookings subject to the above comments on special requests.
9. BOOKING AMENDMENT
Should you wish to make any changes to your confirmed booking, you must notify your Travel Agent or us immediately either in writing or by emailing
specialservices@rssc.com. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. Where we can meet a request, all changes will be subject to payment
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