contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract. Copies of the Conditions of Carriage of any carrier may be available from our Head Office by arrangement, though reference to and a summary of them will be contained on or with the carriers’ tickets which we send you when you have paid for your holiday in full. Carriage by Sea is operated by Regent Seven Seas Cruises® whose vessels are registered as follows: M/S Seven Seas Navigator® is registered in Bermuda, M/S Seven Seas Voyager® is registered in the Bahamas, and M/S Seven Seas Mariner® is registered in the Bahamas, M/S Seven Seas Explorer® is registered in the Marshall Islands, on behalf of Seven Seas Cruises S. DE R.L., 8300 NW 33rd Street, Suite 308, Miami, FL 33122, United States of America.
CRUISES
The Carriers conditions of Carriage can be accessed on the website
www.rssc.com. Guests agree that the sale and consumption of alcoholic beverages will be limited to Guests who are 21 years or older and no Guest will attempt to purchase or consume such beverages in violation of this policy under any circumstances, either for themselves or others. Carrier will refuse and prohibit the sale or service of alcoholic beverages to Guests under the age of 21 years. Smoking is expressly forbidden in all staterooms, suites and on verandas. Infants must be one year of age as of the first day of the Cruise. Guests must be 18 years or older to use any equipment provided in the on-board Fitness Centre, with the exception of children aged 16 or 17 years of age, who may use the equipment in this facility if accompanied by a parent or other legal guardian at all times. Children under the age of 16 are not permitted in the Fitness Centre.
Guests understand and acknowledge that prenatal and early infant care, in particular, may require specialised diagnostic facilities and/or treatment that are not obtainable during the Cruise on board the ship and/or ashore in ports of call. The ship’s doctor is not qualified to deliver babies or to offer pre or post natal treatment and no responsibility is accepted by the Carrier in respect of the inability to provide such services or equipment.
The Carrier recommends that women who are less than 12 weeks pregnant should seek medical advice prior to travel. The Carrier does not have on board its ships adequate medical facilities for childbirth. The Carrier is unable for safety reasons to accommodate women past their 24th week of pregnancy.
All pregnant women are required to produce a doctor’s letter stating that mother and baby are in good health, fit to travel taking into account the proposed Itinerary and that the pregnancy is not high-risk. The letter must also include the estimated date of delivery calculated from both the last menstrual period and ultrasound (if performed). The Carrier cannot carry a Guest unless they comply with this requirement.
The Carrier expressly reserves the right to refuse passage to board to any Guest who has or will enter the 24th week of pregnancy at the beginning or at any time during the Cruise or who appears to be in an advanced state of pregnancy and the Carrier shall have no liability whatsoever in respect of either such refusal and/or the carriage of any such Guest.
EU Regulation 1177/2010 applies where the Cruise begins in an EU port. A summary may be viewed at
http://www.rssc.com/media/hostedfiles/ legal/EU_SUMMARY_1177_2010.pdf.
Guests must provide full details at the time of booking of any requirement for a disabled cabin and or if the Guest has any special seating requirements and or if the Guest needs to bring any medical equipment on board and or the Guest needs to bring a recognised assistance dog on board the vessel. Please note that assistance dogs are subject to national regulations. Where the Company considers strictly necessary for the safety and comfort of the Guest and in order for the Guest to fully enjoy the cruise, it may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is capable of providing the assistance required by the Disabled Person or Person with Reduced Mobility. This requirement will be based entirely on the Carrier assessing the need of the Guest on grounds of safety and may vary from vessel to vessel and/or itinerary to itinerary. Guests confined to a wheelchair are asked to kindly furnish their own standard size collapsible wheelchair and must also be accompanied by a travelling Guest who is fit and able to assist them.
If the Guest has any particular conditions, Disability or Reduced Mobility which require personal care or supervision then such personal care or supervision must be organized by the Guest and at the Guest’s expense. The vessel is unable to provide respite services, one-to-one personal care or supervision or any other form of care for physical or psychiatric or other conditions.
If after careful assessing the Passenger’s specific needs and requirements, the Carrier concludes that the Guest cannot be carried safely and in accordance with applicable safety requirements then the Carrier can refuse embarkation of a Disabled Person or Person with Reduced Mobility on the grounds of safety.
The Carrier reserves the right to refuse to carry any Guest who has failed to adequately notify the Carrier of any Disabilities or needs for assistance in order for the Carrier to make an informed assessment that the Passenger can be carried in a safe or operationally feasible manner on the grounds of safety. If the Guest does not agree with a decision of the Carrier then the Passenger must provide a complaint in writing with all supporting evidence to the Company and the matter will be considered by a Senior Manager.
The Carrier reserves the right to refuse to carry any Guest who in the opinion of the Carrier is unfit for travel or whose condition may constitute a danger to themselves or others on the Cruise on the grounds of safety.
15. EXCURSIONS, LAND TOURS, LECTURES & PERSONALITIES
Excursions or other tours that you may choose to book or pay for whilst away are not part of your contract for a package holiday provided by us. Whilst we exercise reasonable care and skill in selecting reputable and competent independent contractors we do not perform the excursions or land tours. All such shore excursions and land tours are operated by independent contractors and we act only as an agent in booking them even where we suggest or recommend a particular supplier and/or feature such excursions in our brochure and/or assist you in any way in booking them. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We shall not be liable for any loss, injury, death, damage or misrepresentation, including but not limited to, loss of enjoyment, disappointment or distress for changes to, or cancellation of any shore excursion or land programmes that do not form part of your fly cruise package booked with us. These independent contractors may impose additional limitations of liability in their own booking terms and conditions which are available from us on request. Shore excursions are capacity controlled based on first come first served basis. A supplement will apply on ‘Regent Choice’ excursions.
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Requested excursions may not be available at time of booking. Some optional pre- and/or post- cruise land tours, shore excursions or special events are subject to cancellation if a minimum number of participants is not achieved. Guest lecturers, hosted cruises and entertainers are subject to change and/or cancellation without notice. Whilst we will make every effort to accommodate all our guests, please note that some shore excursions and land programmes may not be suitable for Guest’s with limited mobility. Please contact us prior to confirming your shore excursions. Nevertheless we will endeavour to absorb costs where we can although it may be necessary to impose an additional charge. We will be happy to try and assist with the booking of private shore excursions where possible, please contact us to discuss further.
16. TRAVEL ARRANGEMENTS
The Company has made arrangements with airlines and hotels that provide services for our optional and inclusive travel arrangements. Where the hotel is specified you will be booked into this hotel or one of a similar standard. The prices shown may be revised upwards or downwards at any time prior to confirmation. No allocations are held. Guests are booked onto the scheduled services of IATA carriers. Any deviations from the published package should be advised clearly in writing. Air Prices are available flying from London or your preferred Regional airport where possible. Optional Land Programmes – any air included within an optional land programme is in economy class unless specified otherwise. Upgrades may be requested for an additional supplement but are not guaranteed. Airline tickets can only be issued upon receipt of full payment.
All guests who elect not to participate in Regent Seven Seas Cruises® standard Air/Sea program or do not purchase transfer arrangements from Regent Seven Seas Cruises® will be responsible for their own transfer arrangements to and from the ship. The Destination Services desk can assist with post cruise transfer arrangements once Guests are on-board.
We offer all Air/Sea guests complimentary transfers to and from the airport/ship in conjunction with the air program on the day of the ship’s embarkation/disembarkation.
For ‘Cruise only’ guests who purchase pre/post hotels with us (including the Free Luxury Hotel) we will provide transfers to/from the hotel/ship only and not to/from the airport
17. FLIGHTS
We offer Free Economy Class air which is: (1) valid for full fare cruise guests (2) applicable to first and second guests per suite only (3) capacity controlled and subject to availability, (4) subject to supplements (5) limited to specific regional airports and airlines. Please enquire at the time of booking. We are not always in a position at the time of booking to confirm your flight arrangements. The carrier(s) and flight timings detailed on your air itinerary or invoice are subject to alteration and confirmation. The latest timings will be shown on your e-tickets which will be despatched to you approximately two weeks before departure. You must accordingly check all documents immediately on receipt to ensure you have the correct flight information.
We reserve the right to choose the air carrier and routing and the right to change airline routing for any reason and/or re-route guest without prior notice to the nearest departure city if adequate air service is unavailable. Please note; that your booked flight may not be the most direct route and may also involve a stop en-route to your destination which may involve you disembarking from the aircraft. Occasionally, due to scheduling conflicts an en-route overnight stay might be necessary. Should this be the case, we will advise you or your Travel Agent about this at the time of confirming your air schedule, or as soon as we are made aware of any changes by the airline. Unless otherwise specified in the cruise programme description there may be costs associated with the events described and these will be the responsibility of the guest. En-route overnights as described are subject to change/cancellation due to changes in the air scheduling. It is possible that flight times may be changed even after tickets have been dispatched and therefore we recommend that all guests check with their applicable air carrier(s) at least 72 hours in advance to reconfirm flights and baggage allowance/ fees. Any change in the identity of the carrier(s), flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges. Guests opting to deviate their flight will be required to pay a £50 per person fee plus any applicable fare increases fees/penalties charged by the airlines. Should guests have a specific routing or airline choice please make this known at time of booking, charges may apply. Airline tickets can only be issued upon receipt of full payment. Guests are required to provide certain information to the airlines; including passport information, home/destination address details, contact mobile phone number and email address. The mobile phone number and email contact details will be used by the airline solely for the purpose of informing passengers of delays and not for any other purposes. Please refer to the airline’s website. Failure to provide this information at least 72 hours prior to your flight may result in complete cancellation of your air schedules. All airline tickets issued by Regent Seven Seas Cruises® are refundable only to Regent Seven Seas Cruises® and are considered part of the total cruise or cruise tour fare. This also applies where an air upgrade has been purchased.
This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of their return flight. It is the guest’s responsibility to: a) check their baggage allowance for all flights; if you are booked on different air carrier(s) or in different class of travel to/from the ship your baggage allowances may differ – please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. Due to airline restrictions, Regent Seven Seas Cruises® is not always authorised to pre-reserve seats for their guests. Regent Seven Seas Cruises® is not responsible for pre- assigned seating prior to flight departures, for any reason. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. Airline tickets can only be issued on receipt of full payment for the cruise holiday. We/the airline will endeavour to satisfy any special service(s) requests such as adding frequent flyer numbers, requesting special meals or mobility assistance. Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with fares used by Regent Seven Seas Cruises®. Guests are at all times responsible for paying all service fees imposed by the airlines. These fees are at all times non refundable.
If your booking with us is on a fly/cruise basis and you have not deviated your flights, a transfer from/to the airport will also be provided. In certain ports of call, where the return flight is late in the day, we may at
our discretion (subject to minimum numbers) provide a complimentary baggage store, hospitality area or tour prior to your return flight. Hotel day rooms are not included as standard and Guests wishing to book day rooms may be able to do so at their own expense. Where we have contracts with local suppliers, this option may be available for purchase prior to sailing or in the disembarkation questionnaire when onboard our ships for you to book.
Please note the existence of a “Community list” (available for inspection at
http://ec.europa.eu/transport/air-ban/list_en.htm detailing air carriers that are subject to an operating ban within the EU Community. Under EU Law, you have the right in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of the price of your arrangements from us. Your rights to a refund and/or compensation from us are set out in clause 12 above. If the airline does not comply with these rules you should complain to the Aviation Consumer Advocacy Panel. Information for air passengers, including how to make a complaint, is available on the Civil Aviation Authority website
www.caa.co.uk.
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that body has paid sums you have claimed under the ATOL scheme.
18. COMPLAINTS
In the unlikely event you have a reason to complain whilst away, you must immediately notify the Executive Concierge on board ship and the supplier of the service(s) in question (if not us). This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. If a problem cannot be resolved to your satisfaction you must write to us no later than 28 days from the end of your holiday. Please keep your letter concise and to the point. We regret we cannot accept liability for any complaints or claims which do not involve death, personal injury or illness, if you fail to notify the complaint or claim in accordance with this clause. Any dispute, between us, which cannot be settled by agreement, you may use the ABTA arbitration scheme as below.
We are a Member of ABTA, membership number Y3266. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to
www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on
http://abta.com.
19. DATA PROTECTION ACT 1998
Information provided by you to us in connection with your booking(s) will be held by us, in accordance with the Data Protection Act 1998 and our Privacy Policy available on our website at
www.rssc.com accessible from the home page. It will be used for reservations, booking, ticket issue and marketing. You may have a copy of the personal information held about you by writing to RSSC, Beresford House, Town Quay, Southampton, SO14 2AQ. The Company reserves the right to make a charge for supplying you with this information which at the time of printing amounts to £10.
20. BROCHURE VALIDITY
The information in our latest brochure represents Regent Seven Seas Cruises® plans and intentions at the time of going to press. Events subsequent to the printing of said brochure may cause us to unavoidably change our plans, which could affect the published itineraries and fares. Regent Seven Seas Cruises® gives notice that all offers and information in said brochure are subject to alteration and may be withdrawn with or without notice. Please contact your Travel Agent for up to date prices and itineraries before you book, or call us on 023 8068 2280, or visit our website at
www.rssc.com.
21. REFUSAL OF TRAVEL
If in our reasonable opinion or the reasonable opinion of the Ship’s Master or doctor, you are or appear to be unfit to travel for any reason or a risk or a danger to yourself or a danger to others or behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. You may then be left at any port or place at which the ship calls without our incurring any liability. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday.
Please view full details of Passenger Bill of Rights:
https://www.rssc.com/ legal/bill-of-rights/
All information herein is correct at time of going to print. Revised 1 April 2016
REGENT SEVEN SEAS CRUISES®, BERESFORD HOUSE, TOWN QUAY, SOUTHAMPTON, HANTS, SO14 2AQ
From 2nd May 2016: MOUNTBATTEN HOUSE, GROSVENOR SQUARE, SOUTHAMPTON, HANTS, SO15 2JU Tel. 02380 682280 I fax. 02380 839150 I
rssc.com
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