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B&H Worldwide Launches Critical Logistics Desk


London Heathrow Specialist aerospace logistics provider B&H Worldwide has extended its market- leading AOG service to cover its entire global operation. Based at London’s Heathrow airport the new B&H 24/7 Critical Logistics Centre is a permanently staff ed single point of contact for all customers needing expert critical logistics assistance – wherever they are located.


Says B&H’s Group CEO, Stuart Allen: ‘When a customer calls us at 3am to ask for logistics help with a grounded aircraft they get straight through to one of our highly trained AOG team who can discuss their needs knowledgeably and effi ciently. We immediately spring into action and start working on resolving their issue, thereby minimising the impact of an aircraft on the ground and at the same time saving precious time and money’.


Permanently staff ed by a team of aerospace logistics professionals, the B&H Critical Logistics Centre handles some 21,000 AOG shipments a year and off ers real-time, global tracking through its OnTrack system. OnTrack is B&Hs I.T. platform which provides 24/7 real-time tracking of every AOG consignment. It works at customer order level rather than air waybill level thus speaks the customer’s language; the B&H system tracks AOGs by part number, serial number, aircraft tail number, or for example by C-Check event so an engineer doesn’t have to recall lengthy air waybill numbers to establish where the critical shipment is at any time, day or night. Adds Allen: ‘We really understand this market, it’s what we do and as a result we’ve witnessed double-digit growth in the number of AOG shipments we have handled over the last three years. We are continuing to see increasing demand for our service because customers know they can truly rely on us 24/7 and the concrete exemplifi cation of this is our investment in the Critical Logistics Centre’.


‘Too many freight forwarders make claims about their capabilities in this fi eld which are not backed up by the reality. Our AOG desk is fully staff ed, 24/7 - it’s not a call out system but a genuine, manned offi ce operated by a dedicated team of nine individuals with more than 27 years’ experience in handling the most complex AOG requests’, he concludes.


Andy Smith, Operations Director, AJW Group says ‘We’ve worked with B&H Worldwide for more than two decades because time and time again they come up with excellent solutions to our problems, as well as providing continuous great customer service’.


The B&H Worldwide 24/7 Critical Logistics Centre, with its single point of contact, became fully operational on August 1st 2015. With a global network of its own offi ces in Europe, Asia, the Americas and Australasia, B&H aims to minimise the impact a grounded aircraft can have on an airline’s operation – wherever in the world the need arises.


Contact the Critical Logistics Desk today Email 247clc@bhworldwide.com Tel 020 8759 5544


B&H are regularly updating LinkedIn with news from the organisation and the aerospace sector in general.


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Featured role AOG Export Coordinator, day shift


Permanent Location: West Drayton, UK Salary description: competitive salary off ered with shift allowance Job ref. BHW08


Key words: air, export, AOG, airfreight, days


B&H Worldwide Specialist aerospace logistics provider B&H Worldwide has extended its market-leading AOG service to cover its entire global operation. B&H Worldwide are now looking to expand their permanently staff ed team of aerospace logistics professionals at their Critical Logistics Centre and require experienced Export Airfreight AOG Clerks.


Overview of position This is a permanent day position working 12 hours, 4 days on / 4 days off . The shift hours are 07.00–19.00 on a continual roster and will be worked as part of a team, coordinating urgent AOG global shipments.


Experience required If your previous experience includes the shipment of urgent AOG spares, you can provide excellent customer service and are looking for a career with a company which cares about its people, then you should apply for this fantastic opportunity.


The role  Previous export airfreight experience needed  Primarily dealing with export jobs both routine and AOG  Arranging on board courier and direct drives  Provide quotes for the best possible routes  Arrange warehouse dispatches from inventory control


To apply for the featured role or for any other jobs at B&H Worldwide please visit www.forwardingjobs.com and click the B&H Worldwide banner. This will take you through to their page where you can then apply. Alternatively please call +44 (0)1454 275937 and speak to Simon Neale.


Daniel Gayford – Senior Consultant, UK sales Simon Neale – Global Key Account Manager Olivia Welsman – UK Operations Consultant


Phone: +44 (0)1454 275937 Email: simon.neale@forwardingjobs.com Web: www.forwardingjobs.com


@forwardingjobs Forwardingjobs.com Forwardingjobs.com


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