print, digital and social media campaigns designed to showcase unique stories that underscore passion and thirst for new and exciting experiences and collaborations.


3. Talent Management


Delivering personalized service consistently is significantly influenced by the talent providing it. There is a strong correlation between staff retention and guest satisfaction.


Simply put, a happy


employee results in better delivery of service.


Employee performance largely


depends on the culture of the brand. Developing a standard of brand culture is a key component in how best to recruit, reward and retain talent to ensure consistent guest satisfaction.


Over the past 15 years, Shula’s and Hilton have extended their


internal


culture of respect and generosity to the Naples community. Hilton Naples has a Blue Energy Committee that plans employee-engaged events, community outreach programs and guest appreciation activities.


Best Valueson All Major Cruise Lines Worldwide Cruises • Exotic Destinations


Individual and Group Cruise Rates GET READY TO CRUISE!


LESLIE MARSH-Cruise Specialist 239-594-7245 • 866-912-7245 leslie@getreadytocruise.com www.getreadytocruise.com


facebook.com/CTCruisePlanners 14 NOVEMBER 2014 I BUSINESS CURRENTS™ I VISIT US ONLINE AT WWW.NAPLESCHAMBER.ORG


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