£ Technicians at IC Bus University in Tulsa, Okla., get hands on during a training event held last month.
have a conversation with someone on our production floor because employees care about who’s here. It makes them hap- py. Tey want to show off what they do because they’re proud of what they do and the product they deliver,” he explained. Scheuler noted that factory tours give Collins Bus pro-
duction employees the opportunity to share their story. “As we all know this industry is about building the highest quality product to transport children safely. Tere is no better storyteller than those employees involved in that process on a daily basis,” Scheuler added. IC Bus also offers factory tours via its IC University
PHOTO COURTESY OF JACK ROGERS
training, four week-long events that also cover Navistar en- gines, bus and chassis electrical and bus maintenance. John Tompson, director of training, said customers benefit from seeing the quality control that goes into making each bus, and IC Bus allows the company to establish a "common language" with customer technicians. "By touring the facility and having a chance to interact with our people, it gives the customers a new perspective on the care that goes into building our product," he said. For Tomas Built Buses, the most popular event is the Institute
58 School Transportation News August 2013
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