ANALYSIS
place tomorrow to predict its future. If you create KPI maintenance indicators and do not address the factors listed below then it is easy to predict the future of your school bus maintenance operation — it will remain the same as it is and highly likely get worse.
• • • •
Maintenance time and effort consumed removing breakdown causes
Maintenance time and effort consumed improving maintenance procedures
Maintenance time and effort consumed improving Technician skills/knowledge
Maintenance time and effort consumed reducing operating problems
• Time spent removing unnecessary effort and cost from maintenance processes
• Time and effort consumed improving inventory management processes and parts reliability
• Maintenance work orders completed improving safety
MAINTENANCE KPI OBJECTIVES NEED TO SUPPORT BOTH PRIVATE AND PUBLIC BUSINESS STRATEGY
Efficient maintenance is not only about having the smallest maintenance crew. It is mostly about having the least equipment failures because the equipment is properly maintained. Efficient maintenance means doing high-quality work right the first time. Te size of the crew is only a reflection of the effectiveness of your
work process performance and the amount of business process waste you will tolerate. Developing useful maintenance KPIs starts by creating KPI
pathways from top to bottom of the organization so you connect activities across the operation together with a school board or corporate purpose. Note that you build the KPI pathways top- down; but the organizational goals are achieved bottom-up. Operational success actually starts on the shop floor by doing it right every time, bringing success. Maintenance performance is clearly linked to the reasons your
company is in business, or the reason your district has a bus garage. In the figure on page 50 are a series of common objectives relative to school district or transportation company goals. You can see how the maintenance objectives are matched to the entire organization’s objectives. Once you have a clear link between business goals and the key maintenance activities needed to achieve them, everyone will then see the benefits that KPIs bring to the school district transportation department or school transportation contractor business.
Pudlewski, STN's technical editor and a consultant to NSTA, is the retired vice president of fleet operations for Laidlaw and First Student. He as more than 40 years of experience in fleet operations and management.
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