the IT Partner of Choice
A leading provider of Leisure Management Solutions with over three decades of experience as the technology partner of choice across the public, private, trust, facilities management and education sectors.
● A portfolio of solutions to include ‘Award Winning’ self service modules to leverage of your existing resources, increasing profi tability and effi ciency.
● A local or hosted enterprise solution. Wizard based membership with market leading reporting and control of estate wide data.
● Bookings EPOS, course and session management, prospecting - a powerful yet intuitive solution.
● Online Bookings - Sessions, courses and activities can be booked online.
Technology can take the gym experience beyond its four walls
“The question should be how technology can enhance both customer and staff experience. By addressing both, you can impact on client retention and improve staff efficiency”
Tom Withers Head of sales Gladstone Health & Leisure
I
n short, no, technology will not fully replace staff in gyms. The question should be how technology
can enhance both customer and staff experience. By addressing both of these audiences, you can impact on customer retention and improve staff efficiency. Take one example: allowing customers
to interact with you when and how they want within their busy work and private lives. Simply introducing self- service technology in and out of club through the use of mobile, web, kiosks
June 2013 © Cybertrek 2013
and access control provides customers with choice. When they have a 24/7 opportunity to renew/buy a membership or book a class, this drastically opens up your sales opportunity and allows clients to interact on their terms. Reducing the burden on staff is
another key consideration in the use of technology. By reducing the need to check-in members or answer the phones, staff are free to provide great customer service in-club. They can also use hand-held technology around the club, such as Gladstone’s Communicate and Learn2 software, enabling staff to have information at their fi ngertips. By embracing technology, you can
take your business to the next level in customer service. ●
● Mobile Bookings App - book and manage account direct from a smart phone. Includes Social media integration.
● Online Memberships – extend your membership sales team by allowing visitors to your website to join online.
● Additional functionality allows existing members to renew their memberships, aiding your cash fl ow.
● Self-Service – award winning solutions allowing customers to self serve, from checking in for a course through to rebooking a session kiosks.
● On Course – State of the art course management solution with iPOD based registers, web e portal for progress tracking and payments.
Xn Leisure Systems Ltd 115M Milton Park, Abingdon, Oxfordshire OX14 4RZ
Tel: +44 (0) 870 80 30 700 Fax: +44 (0) 870 80 30 701 Email:
info@xnleisure.com LinkedIn: xn-leisure-systems-limited Twitter: @xnleisure
www.xnleisure.com
PHOTO:
WWW.SHUTTERSTOCK.COM/ ANDREI ZARUBAIKA
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