INTERVIEW
By the Dart INTERVIEW
THE NATWEST TEAM
SERVING THE COMMUNITY BY BEING PART OF IT - THE NATWEST TEAM IN DARTMOUTH
Front: Shauna and Alison. Back: Sandra and Darren
royal avenue Gardens, abutting the beautiful and historic Butterwalk – but the branches’ staff are working hard to ensure that they are at the heart of Dartmouth’s community too. Here’s how. Manager Alison Bostock is Devon
N
born and bred, she has worked for Nat West since 1982 – though has taken some time out to have her family – and has been Dartmouth branch manager for five years. She said that the Dartmouth
branch of Nat West was connected to the community in a way that is rare in the banking sector.
at West’s Dartmouth Branch is at the heart of the town – opposite the
“We don’t just work here, we
live here too,” she said. “We focus on our customers and their needs, rather than going into the hard sell. People know us and say hello in the
‘We understand the lives and concerns of our customers, and thanks to Nat West’s support of community links and volunteering, we are supported to do that.’
street – we have to remind them we can’t discuss their bank accounts in the street sometimes!” Alison is personally leading
the drive to get involved in the Dartmouth community: she
coordinates the fundraising efforts for charity by South Devon Branches of the bank and worked with her staff to hold a fundraising week in aid of
the Rowcroft Hospice in Dartmouth itself, bringing in £457. She has become involved with the local drive to make Dartmouth ‘Dementia Aware’ and has attended the local Memory Café, run by charity Dartmouth Caring. “The Dartmouth Branch feels like
a family,” she says. “We understand the lives and concerns of our customers, and thanks to Nat West’s support of community links and volunteering, we are supported to do that. We believe that if we all put a little bit into the community we will help to make a big difference – and we are already seeing that in action.” Alison’s staff has many connections to the local community - Sandra Porter from Kingswear has been at the branch for 34 years! “I love working here,” she says. “It’s been brilliant – I’ve seen customers, then their children and now their children’s children too! I feel proud of the work we do to raise funds for good causes and keeping connected to the community is also really important. “We have a Customer Charter, but frankly we have been doing all it
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