as such…we tend to have business wide projects and changes that are being made and we get asked: “ok, well this is what we want to do, how can you facilitate this or automate this portion of it?”.
Rob: It‘s certainly very business driven. The thing with AutoRestore is that it’s very dynamic. The business changes as it needs to, to deal with economic climate, supply or customer changes.
We get that direction from the exec team, which allows us to work out what we want to do. So as long as we follow our controls and the governance side of it, then we’re happy to be flexible with them.
Q: So how is your IT team made up then?
Simon: Our boss is the customer experience director here. Underneath him is myself the IT helpdesk and management information (MI) manager and Rob who is IT infrastructure and development manager. Under me we’ve got the two helpdesk staff.
Rob: To put a bit of context around that – the reason that we work for the customer experience director is because IT is considered part of the customer experience for AutoRestore.
AutoRestore’s focus is the customer, so everything in the company has to be related to the customer. Our priorities in the way IT works, are how does it affect the customer, does it affect the rest of AutoRestore and the business as a whole? That’s really why we’re a part of that.
Q: So what’s next for you guys?
Simon: We’re just in the middle of sorting out a process for arranging customer payments and providing more flexibility. My next plan is to do things like just double checking our processes when it comes to IT – make sure we are logging every detail risk-wise.
Q: Are there any key areas you’re planning to focus on next, such as disaster recovery or being more ‘green’?
Simon: Disaster recovery and business continuity (BC) are definitely things earmarked for early next year. We’re going
8 December 2012 | Volume 22 – Issue 4
to do a total review of everything in this area, just to make sure we are following the best practice possible.
Rob: It’s ensuring we are testing the solutions correctly as well. I think that’s key – it’s all well and good having a disaster recovery plan and a business continuity plan, but if you don’t know if it works or not, it’s not really helpful!
The business changes as it needs to, to deal with economic climate, supply or customer changes
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