Personal devices have become so intrinsically linked with both the work and personal lives of UK workers that many do not draw a line between work or pleasure use
device at Cisco – 20% have an additional piece of self- funded IT beyond their company-issued devices. This is leading to greater productivity, greater satisfaction and reducing overall cost of IT.
“Governance is also critical to the success of the ‘any device’ journey. Cisco maintains a BYOD steering committee, which is led by IT, but includes key stakeholders from other business units, such as human resources and legal. As part of the approval process, the employee also has to sign up to a model that will enable data to be remotely wiped on these device should it be deemed necessary.
“Many people think BYOD is about the endpoint, but it’s much broader than that. It’s about ensuring consistency of the user experience working from any device, whether it’s in a wired or wireless environment or in the cloud, in any place, which introduces interesting opportunities around the evolution of the workplace generally. It’s about the policy elements of interaction. And it’s about your data, how it’s secured, and how it traverses inside all of those different environments. All of these things must be taken into account when moving to BYOD.” The Hornbill report on the survey suggests that “Rather than seeing BYOD as another symptom of the shadow IT world, IT departments can foster this propensity for users to support one another and use it as a supplement for direct IT support. For example, user forums can encourage collaboration; knowledge banks can encourage research; and self-service tools can encourage fast resolution of issues. By doing this, IT departments can spend less time dealing with break/fi x activities and more time ensuring that it keeps pace with the needs of the business. “One of the arguments in favour of BYOD is that IT support costs can potentially be reduced as responsibility
36 December 2012 | Volume 22 – Issue 4
for devices now resides with the employees and their chosen service providers,” argues Glyn Owen, portfolio manager, Damovo UK. “Yet many IT departments aren’t so optimistic. In a recent survey of IT directors by Vanson Bourne, 69% said that they expect any reduction in IT support costs to be ‘non- existent’. Highlighting that, it seems that IT departments still expect to be the fi rst port of call when things go wrong. More alarmingly, over three quarters believed that the costs of supporting BYOD for employees will ‘spiral out of control’, with more than a quarter identifying the provision of IT and device support as the biggest short term fi nancial cost.”
STILL A COST TO IT REGARDLESS
If it needs to work on a company IT backbone then there is some cost to the organisation. “The time and effort required to deal with the additional level of complexity in confi guring access privileges on an individual device basis will be a further burden on the business. This highlights a need for improved Mobile Device Management (MDM) processes, to establish centralised access privileges and on-boarding for mobile devices, reducing the management burden for the IT department.”
WHAT DEVICES ARE HOT With so many devices on the market and contract lengths increasing, choosing the right device can be diffi cult. Again, asking for advice and recommendations from peers is a popular route for people to take to fi nd out what may work best.
iPass carries out regular surveys to establish which devices are proving most popular and Rene Hendrickse, VP EMEA at the company said: “The BYOD trend has shown clear indications of growth, as the proportion of workers’ smartphone provisioned by employers has declined from 58 to 30%, whilst self-provision has risen to 47% over the past year.” Around 16% of mobile workers own both a corporate-
provisioned smartphone and a personal smartphone. As employees have increasingly taken ownership over their own devices for work, the profi le of the most popular smartphones in the enterprise has also changed: iPhone remains the top smartphone in the enterprise taking 53% market share among mobile workers. This is up from 45% in 2011.
Android has surpassed BlackBerry over the past year and has become the second most popular smartphone operating system in the enterprise. However, despite the billions Microsoft has spent revamping and marketing its mobile operating system, the Windows Phone continues to rank last out of the top fi ve major mobile devices in the enterprise, with just 5% of mobile employees suggesting that they currently own a Windows Phone handset. Yet, this may well change in the future.
APPLE OF OUR EYE
Clearly Apple leads the way when it comes to being upwardly mobile. Rich in features and functionality you can understand why people are attracted to using their devices.
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