CONTENTS In this issue of Management Services… Cover Story
In an overview of the London Global Convention 2012, Professor Colin Coulson-Thomas describes how performance support approaches, tools and techniques can address governance and sustainability challenges.
Institute news
A case example by John Heap Celebrating a legacy
4
Applying lean manufacturing in a developing economy
11 14
Dr Andrew Muir reports on the launch of the Adam Smith Global Foundation
The hidden cost of sick leave 17 Employees in the UK can save up holiday entitlement whilst on sick leave, explains Madeleine Thomson
Book reviews
Who’s who in the IMS Introducing Malcolm Towle
19 20
Improving productivity with clean language 22 Lynne Cooper presents an approach that is transforming business organisations
Food for thought?
26
Why recent fi gures on the food and drink industry make interesting reading…
Selling yourself magically 28
Persuasion strategies for personal and organisational change. By Philip E Atkinson
The folly of stretch goals By Daniel Markovitz
Understanding and reducing leadership waste
Effi cient working that focuses on effective processes is key to waste elimination, says Mike Keen
Facing the challenge 40
Professor Colin Coulson-Thomas gives an overview of the London Global Convention 2012
Auditing strategic business management 44 Why and how? By Mike Sweeney and Bob Lillis
26 34 14 36
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