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Management Services Winter 2012
• Empowers individuals – people take ownership of issues and make improvements; • Stimulates innovation – new, creative ideas emerge; • Develops people –
contributing, innovating and taking ownership are all skills that become better developed in the workforce.
Creating more productive people is simpler than it might seem. Those integrating Clean Language into their working practices fi nd it creates a change in mindset
to increase fl exibility, think differently and achieve more. A coaching culture emerges – a culture that moves people from reactivity to proactivity. Managers create the space to get a strategic perspective and make a difference. Staff build skills, experience and job satisfaction. Productivity improves. Customers and service users are better served. And it all starts with a simple question. Now that you know that, what would you like to have happen?
Clean Language
The Five-Minute Coach – Extracts l
Identifying an outcome
What would you like to have happen? Example
‘What would you like to have happen?’ ‘I want to deliver the management reports on time.’
l Action planning
What needs to happen for [outcome]? And is there anything else that needs to happen for [outcome]?
Repeat until all steps have been identifi ed. Example
‘What needs to happen for you to deliver the management reports on time?’
‘I need to remind the management team of the deadlines.’ ‘And is there anything else that needs to happen for you to deliver the management reports on time?’ ‘I need to block some time out of my diary to do the work.’ And is there anything else that needs to happen for you to deliver the management reports on time?’ ‘I need to get Logistics to reformat the data they provide.’’ Continues...
“This quite subtle shift in emphasis has a signifi cant impact on attitude, thinking and behaviour.”
About the author Lynne Cooper is Managing Partner of Change Perspectives, an organisation specialising in sustainable behavioural change for performance improvement. One of the pioneers of the application of Clean Language in organisations, Lynne is the co-creator of the Five-Minute Coach to integrate coaching into day-to-day communications to facilitate generative change. Lynne has worked in and with organisations for over 30 years. Lynne is an Accredited Coach, a team coach and an Accredited Coaching Supervisor. She sits on the UK Council of the Association for Coaching as Head of Standards and Accreditation. Lynne is the author of NLP for Business and co-author of The Five-Minute Coach: Improving performance – rapidly.
Change Perspectives offers performance improvement solutions through coaching, leadership development, team alignment and training. Lynne can be contacted through
www.changeperspectives.co.uk.
Productivity results reported by NHS managers using The Five-Minute Coach
“We’ve saved up to 28 bed days a month.”
“In just over two months there’s been a 10% increase in patients seen. We’ve saved 30 hours’ work per month.”
“Patient wait has dropped from 26 days to two!” “We’ve increased capacity from 23 to 31 patients per day.”
“I have saved six weeks of man time, thereby allowing for strategic development.”
Resources l Cooper L and Castellino M, The Five-Minute Coach: Improve performance – rapidly, Crown House Publishing, 2012.
l Sullivan W and Rees J, Clean Language: Revealing Metaphors and Opening Minds, Crown House Publishing, 2012.
l Lawley J and Tompkins P, Metaphors in Mind: Transformation through Symbolic Modelling, The Developing Company Press, 2000.
l Cooper L, Business NLP for Dummies, Wiley, 2008.
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