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PeverelGrouPlaunches customercharter


The Peverel Group has announced itsnew Customer Charter, pledging to improveservice,value formoney andtransparencyfor itscustomers.The Charter was drawnupafter extensivecustomer research through an independent marketresearchcompany.Itis part ofawider programmeto transform the Peverel Group under theleadershipofJanet Entwistle, who was appointed group chief executive inMarch 2012,when the business was rescued from Administration by Chamonix and ElectraPartners. The Chartermakes five


promises to customers: nWewill give you excellent


customer service nWewill be open andtransparent nWewill demonstrate valuefor


money nWewill be easy to deal with nWewill consultwithyou In support of these promises,


the Charter also sets out a number of clearcommitments, backed up by specificmilestones. Peverelhas pledgedtomeasure andreportonits performanceto enable customerstosee progress as it works towards improving customer service. Commenting on the launch


of the Charter in August, Janet Entwhistle said,“This marks


training newProPertymanaGementaPPrenticeshiP


Acollaboration betweenthe Chartered SurveyorsTraining Trust(CSTT), theInstitute of ResidentialPropertyManagement (IRPM) andAssociation of ResidentialManagingAgents (ARMA) has ledtothe launch of thefirst professional apprentice schemeforblockmanagement. CSTT has been creating


opportunitiesfor youngpeopleto start a career in surveying for more than 25 years; theIRPMhas been deliveringaportableprofessional qualificationinresidential management foradecade and ARMAis abouttocelebrate 21 yearsinproviding guidance and trainingformanagers.All three bodiesare stronglycommitted to professionalismin thesectorand thedisseminationofemployable


Flat Living Autumn2012


knowledgeand each has an importantroletoplayinthe new apprenticeshipscheme. CSTT,anindependent charity,


recruits,interviews, vets and inductspotential apprentices, arranges educationsupport throughvarious colleges and provides financial support includingcollege anduniversity fees,bookallowance,registration costsforNVQand AssocRICS Assessment costs. IRPMhas generously offered


to waive initialmembershipfees, Part Iexamfees, Part Irevision workshop costsand is providing studysupport forthe Part Iexam andgrantingfreeIRPMaffiliate status fortwoyears. ARMA,withdirectaccess to some280firmsofpotential


employers, is also donating heavilydiscountedattendance forapprentices at suitableARMA trainingcourses. Under the scheme,employers


must commit to providing relevantworkexperiencefor aminimumof twoyears and must payatleast abasic salary to theapprentice.Apprentices gain progressionopportunities for IRPMmembership, AssocRICSqualification, degree levelstudy andchartered surveyor status. Judgingbytheswiftresponse,


fromARMAmembersoncethe schemewasannounced earlier this year,itisclear thatemployers do appreciatethe supportoffered to developnewtalent fortheir businesses andthe opportunity


afforded forin-houseevolved succession planning. ARMAmember,Rendall&


Rittner, have signedupfor an impressivefive apprenticesunder this scheme. CatherineRiva,Director,


commented“Wewere pleased whenwelearnedofthisnew bespokeschemewhichperfectly complementsourexistingstaff traininganddevelopment.Our staff initiativelinks directly toour ARMAInnovationaward2010for ‘Sustainability’andourResiProperty Manager oftheYearaward2012.” Apilot apprenticeshipscheme


informationcontact info@cstt. org.ukor go to thewebsite at: www.cstt.org.uk.


startedinGreater London in September. Formoredetailed


11 Janet entwhistle: a new approach


anew approach forPeverel.It underlinesmydeterminationto create a business that is focused on theneedsofits customers. TheCharter clearlysetsout our customer promises andour


commitment to continuing to consultwithall ourcustomers and stakeholders going forward”. The winter 2012 issue of Flat


Living will featureaninterview with Janet Entwhistle.


fire safety


cFoaissues statementon PotentialFire riskinsmoke alarms


TheChief Fire Officers Association has issuedastatement in response to reportsofasmallnumber of incidentswithsmoke alarms.The modelinvolvedisthe FireAngel ST-620smokealarmmanufactured by Sprue Safety Products. In each incident thesmoke alarms involved hadbeenmechanically damagedafter fittingwhichcaused thebattery to short-circuitand overheat.This led to anumber of fires includingone inHull. DaveCurry,CFOAdirectorfor


preventionandprotectionsaid:“A detectorwouldneedtobebroken apart forthebatterytobedislodged andthencometo restinaposition whereashort circuitacrossthe positiveandnegativeterminals occurred.Ifanymember ofthepublic hasconcernstheyshouldcontact their local [fireandrescue] service.” However, thereisnoevidenceto


suggest that asmoke detector that is securely fixed to theceilingis unsafeinanyway.Smokedetectors save livesbut theirlocation in blocks of flats isworthchecking, as ifwronglyplaced,smokemay not reachthesmoke alarm. SprueSafetyProductshas setup


ahelplineforenquiries: 0800141 2561 or technicalsupport@fireangel. co.uk


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