DECISIONPOINT continued from page 4
The Situation DOD notified Petitioner of its proposal to remove her from Federal service for her "second offense" of misconduct—fighting, using offensive language, and inflicting bodily harm. Petitioner provided a timely written response to the notice, acknowledging her actions, noting her 25 years of service, and claiming, among other things, that her actions were incited by her coworker. At this stage, Petitioner did not dispute the labeling of these actions as a second offense.
On September 3, 2009, DLA issued its decision to remove Petitioner for her "second offense" of misconduct. In reaching his decision, the deciding official considered the facts of the case within the framework of the relevant aggravating and mitigating factors as instructed by Douglas v. Veterans Administration, 5 M.S.P.B. 313, 331-32 (1981).
Petitioner subsequently appealed to the Board, contending that in fact there was no "second offense" because DLA improperly relied on a prior disciplinary action that should have been eliminated from her file. She also argued that the penalty of removal was not reasonable.
Did the employee prevail in their request to have the dismissal overturned? To see what the Administrative Board decided go to page 18.
UC Irvine Professor, Allegedly Planned Killing Spree At His Son's High School
A father has been arrested for allegedly plotting to murder students and administrators at his deceased son's high school. Rainer Klaus Reinscheid, a professor at the University of California, Irvine (UCI), began his alleged crimes in March after his 14-year-old son was disciplined at school. The teen, who attended University High School in Irvine, later hanged himself in Mason Park Preserve. People who knew the teen said that he had been bullied, however, the Irvine police said they did not find any evidence of bullying. Reinscheid allegedly started five fires in previous months and he was eventually arrested and released on bail. Police later found emails on Reinscheid’s cellphone, explaining in graphic detail his plan to burn down University High School, buy guns, murder school officials and students, commit sexual assaults and eventually kill himself. Reinscheid is charged with one count of attempted arson, five counts of arson and a misdemeanor count of resisting or obstructing a police officer. If convicted, he faces a maximum sentence of 12 years and eight months in state prison.
To read more click here
Handling Difficult Customers in a Public Service Environment By Carol Fredrickson,
Violence-free.com
One of the most difficult things to do is to de-escalate an angry or menacing customer in a busy waiting room of a government agency. Rightly or wrongly, many angry people believe three things; that their situation is unfair, this situation is out of their control and that they are the victim in this situation.
In a public service environment, employees are usually overcome by two issues; Most are embarrassed when someone is acting inappropriately and our mind races trying to figure out both what to do and what is causing this person to behave this way. The second is fear. They are concerned about how to de-escalate the situation and concerned that this person may have a weapon. After all, how many news stories have we heard where a disgruntled employee or unhappy client starts shooting? The most important thing to remember is that the angry person wants to be heard! They will not calm down until they believe that you are truly interested in listening to their point of view or their problem. These ten tips will help you verbally and non verbally de-escalate the situation.
To read more click here
Want to Contribute an Article or Share Your Research or How You Handled a Situation? Contact Barry Nixon at
Barry@wvp911.com
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