Vo IP
Ensuring technology delivers on its collaboration promise Stop, Collaborate and Listen By Richard Ellis, Director, 2e2
Richard Ellis discusses the adoption of collaboration technology.
Transhumanism is the school of science dedicated to advancing ‘the evolution of intelligent life’ beyond its current human form and
limitations.Transhumanists believe that rather than being housed in a brain and body, people in the future will be able to upload themselves to a computer and live there in virtual reality. While this appears far-fetched, for many organisations, the concept of uploading its employees’ brains to a data centre might seem an easier option than getting them together on a video conference! Improved connectivity, collaboration and mobile technology have the capacity to enable people to collaborate in ways that seemed a long way off 10 to 15 years ago. But capability doesn’t
equal adoption, and adoption is key if the technology is to deliver any benefit.
Adapting to Change Collaboration technology can go a long way to helping organisations extract greater value by connecting people, and people and process. However, in order to achieve the business benefits of collaboration, companies have to start looking at their business processes and the culture of their organisation at the same time as the technology. Before any new technology is
implemented there must be a really good understanding of the business process that it will support. More
simply put, and more appropriate for collaboration, is what are the use cases? Who will use the technology when? Why will it improve their effectiveness and further the organisation’s objectives? Once this is clear the right investments can be identified and the implementation must be supported by excellent staff training and support to ensure rapid end-user adoption. This must take place before the change so people know what to expect, rather than having applications or infrastructure lying dormant with little explanation regarding how to use them. Finally, not all technology needs the
same level of support and this should be recognised. Presence and chat
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30 NETCOMMS europe Volume II Issue 4 2012
www.netcommseurope.com
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