AAC F A M I L Y F R I E N D S » » » » » » » » » » » » » » » » » » » » » » » » » » » » » » » » » » » » » » »
to domestic energy.” She also said decreasing the reliance on for- eign oil and increasing domestic production could pump $18.5 billion in the U.S. economy per month. Jeff Sikes, AAC legislative director, said he and the AAC are thankful for the work the col- lectors accomplish across the state concerning tax collection management. Gail Steele, who said she has been with Bank of the Ozarks for 14 years, explained her expe- rience with quality customer service practices. “Customers want to be treated like you would
want to be treated when you enter a place of business,” Steele said. A smile goes a long way and putting “yourself” in the customer’s shoes is a good practice. She said simply listening and understanding a customer’s challenges are some of the keys to quality customer service. United States Secret Service Special Agent
Bruce Taylor provided his unique insight into the world of counterfeiting as he explained the intri- cacies of identifying counterfeit money and the several techniques used by criminals to create it. “Te most common type of counterfeit made in the U.S. is ink jet produced notes,” Taylor said. Te ink jet is made of tiny colored dots that can be seen with a magnifying glass. Taylor suggested comparing a suspected
counterfeit currency to a legitimate U.S. note but to look for differences, not similarities. He said the portrait on a genuine note would look lifelike and stand out from the background, while a counterfeit note portrait will appear lifeless and flat and the background would have distorted detail. He also said the borders are another variable to compare.
Te fine lines in the border of a genuine bill
are clear and unbroken. On the counterfeit, the lines in the margin and scrollwork may be blurred and indistinct.
Want more info? Go online to:
www.secretservice.gov/know_your_ money.shtml
Olena Morris, Howard County chief deputy collec- tor, listens to Bruce Taylor, Secret Ser- vice special agent, discuss the science behind ultraviolet testing for counter- feit currency.
COUNTY LINES, WINTER 2012
Did you Know? P
ens that are used every day at the point of sale to detect counterfeit cur- rency are not foolproof. For
example, bleached notes would not be de- tected by pens or highlighters found at most retail counters. Bleached notes are real U.S. currency that counterfeiters will bleach and then reprint a higher denomination fake note on the real United States currency paper.
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The United States Secret Service and the Department of Homeland Security created a “Law Enforce- ment Counterfeit Detection Guide” as a source for quick references on what indica- tors money handlers should be looking for.
Bruce Taylor, special agent with United States Secret Service, explains processes of handling money and identifying counterfeit currency. He said the criminals counterfeiting today are most likely involved in other criminal activity and the counterfeiting is just a tangent of that lifestyle. Technology has changed the current “face” of counterfeiting tremendously in the last several years, he said.
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