BRIDGESTONE | BRIDGESTONE ASSIST
WHERE ARE YOU CALLED OUT TO MOST? DO PUNCTURES MAINLY OCCUR ON THE MAIN HIGHWAY? In Dubai, the truck road is the place we are called to most frequently, which is the main highway between Jebel Ali and Abu Dhabi. Besides this area, Jebel Ali Industrial Area
is also a popular call out location as it is a centre for industry and truck transportation is very common. Construction, chemical, concrete (ready-mix) companies are all located there.
ARE MOST OF YOUR CUSTOMERS ALREADY USING BRIDGESTONE? Most of my customers are existing Bridgestone clients already using our tyres.
CAN ASSIST PROVIDE ALL THE SERVICES OF A TRUCK TYRE CENTRE? We have a lot of advanced technology available within the van and we can also bring additional equipment with us, depending on the customers’ needs and requirements. Our standard equipment that is always in the van allows us to check air pressure, evaluate the tyre condition, identify if rotation is needed or any other service. We can even carry out computerized alignment and balancing. Some customers are regular and always
get their tyres from us, so every 15 days I visit the fleet and do a survey, checking the tyre pressures and condition of the tyres.
If rotation, alignment or balancing are needed we do it there and then. This is the type of service our customers value and ensures that they keep coming back to Bridgestone.
APART FROM ROADSIDE REPAIRS, WHAT OTHER WORK DO YOU DO? We are often called by the customer to go to them to service or replace tyres. Many of our customers prefer to do the work in their own depots rather than coming to a tyre centre for their repairs, replacement or maintenance. They want to keep the truck in service rather than using unnecessary time – of the vehicle and the driver – as well as fuel to come to and from one of the dedicated truck tyre centres.
8 JANUARY 2012 real QUESTIONS real ANSWERS
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