BRIDGESTONE | BRIDGESTONE ASSIST
WHAT IS BRIDGESTONE ASSIST? Bridgestone Assist is a mobile, on-call, breakdown service
WHAT ARE YOUR DAILY ACTIVITIES? We are really busy from morning to evening and myself and my working partner get called out three to four times each day by customers with various tyre problems.
WHAT IS THE MOST COMMON PROBLEM YOU ARE CALLED FOR? Truck punctures are by far the most common and account for nearly all of the call-outs we receive.
WHAT ARE THE MAIN CAUSES FOR TYRE DAMAGE THAT YOU ARE CALLED OUT TO REPAIR? The most common cause of the damage is incorrect use of air pressure and not rotating and aligning the tyres. These are the three problems that cause the most wear and damage to the tyre.
WHEN YOU ARE INFORMED OF A PUNCTURE, WHAT STEPS DO YOU TAKE? Once we arrive on the scene, we will need to make a tyre change. But before we even get there, we try to understand the problem so we can arrive fully prepared. If there is a puncture, we will speak to the customer and identify the exact type of tyre, so if a replacement is needed it can be brought with us and we are able to tackle the job in the shortest amount of time possible.
HOW LONG DOES IT TAKE YOU TO CHANGE A TYRE BY THE ROAD SIDE? A single tyre usually takes 15-20 minutes. In cases where the vehicle is in a position or location where it would be dangerous to replace the tyre at the roadside, we fit a spare tyre and move from the main road in order to fit the new tyre, if that is what’s required. Often this is done before we even arrive. In most cases we encounter a single
tyre puncture, but we do sometimes get a dual puncture affecting two tyres.
Fact File
Name: Mohin Abbas Chandly Time working with Bridgestone distributor: 4 years Time working with Bridgestone Assist: 1 year Team size: Work in a team of two when on the road, serving customers
Training: At Bridgestone Training Centre in Jebel Ali and worked for four years with general tyre repair as well as working with the van for the last one year. Specialized training for the Assist van took around 15 days
real QUESTIONS real ANSWERS JANUARY 2012
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