Look inside
Regulars 4-5 News
Features
8-9 Race to Glory Rievaulx Team tackles Rat Race
12-13 Speaking Out Ann Johnson tells millions about dementia
14-15 Considerable Neil Matthewman
Commendation CIC staff achieve awards recognition
22-23 Neil's Notes Introducing CIC's new Chief Executive,
News from the CIC community
6-7 Community What's been happening in your region
You First is a free magazine published four times a year.
Written and published by CIC's Communications Team:
John Hughes (Editor) Danielle Chan Pauline Gay
You First is for you and about you - so write and tell us what you want to see in your magazine:
You First Magazine
Communications and Marketing Department CIC
Old Market Court Miners Way Widnes WA8 7SP
0151 422 5352
John.hughes@
c-i-c.co.uk Danielle.chan@
c-i-c.co.uk
Our cover stars: Support Worker, Samantha Brown and resident, Doris Dixon, from Gardner House Care Home in Hartlepool.
The views expressed in this magazine are not necessarily those of CIC.
Planet Friendly
You First is printed on paper that is manufactured from sustainable forests and is elemental chlorine free. Please recycle after reading.
Independent Living PER CENT
5 4 0
0
CIC helps me meet new people CIC helps me to be healthy Staff always accommodate my needs My confidentiality is safeguarded I can share my problems with staff
10 20 30 40 50 60 70 80 90 100 98
97 94 92 92
0
Staff are professional, friendly and caring I have a good relationship with staff Staff listen to my needs I can rely on my support team This service has improved by quality of life
10 20 30 40 50 60 70 80 90 100
Inspirit Care
flexible an to my needs
OUR SURVEY SAYS…
he results of our most recent Service User Survey are in and we are delighted o say that for yet another year, the people we support have told us loud and lear how happy they are to be part of the CIC community.
Our last survey (2008/2009) yielded exceptional results for our charity, demonstrating unprecedented high levels of satisfaction across all three of our divisions – Independent Living, Senior Care and Homelessness. Achieving these results, we knew that we had set the bar high for ourselves! So it was with pleasure that we received the results of our 2010/2011 survey – showing yet again broadly the same remarkably high levels of satisfaction across the whole CIC Group.
said they have a good relationship with the people who support them
532 98%
people from our senior care services took part in the survey
PER CENT 99
97 94 90 89
0
My home is clean and tidy I can receive visitors whenever I want Help is always on hand The food is good and there is always choice I can take part in lots of activities
10 20 30 40 50 60 70 80 90 100
The past few years have presented many changes in the health and social care sectors, and coupled with the economic downturn, have created a climate which has challenged many care providers. So, we are proud to say that despite these constraints, CIC’s standards have not waivered and we have continued to take our charity, and the people we support, from strength-to-strength.
These results do not just represent the achievements of a successful charity; more than this, they represent thousands of people achieving their goals, living the lives they choose, and being shining examples of our commitment to always ‘PUTTING INDIVIDUALS FIRST’.
Thank you to everyone who took the time to take part in our survey, or supported somebody to do so. Your feedback will help us shape CIC and the services we deliver, both now and in the future.
Senior Care
Homelessness Services PER CENT
90 90
84 83 83 83
0
Staff at their service are friendly and welcoming Staff make sure I’m ok I’m supported to achieve my goals I feel more positive about my future since coming here My confidentiality is safeguarded I’ve got a good relationship with staff
10 20 30 40 50 60 70 80 90 100
Riverside Rat Race
Johnston Press
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