amenity land, village or community sports facilities or play areas, golf courses, public parks and gardens, theme and leisure parks.
Inevitably, such people will meet situations of potential conflict and misunderstanding. Such events demand well-developed communication skills if they are to be dealt with sensitively with the best possible outcome being achieved for all concerned.
The aims of the course
At the end of the course, delegates will be confident that they can deal satisfactorily with difficult situations and difficult people, and have learned how to:
1.Perform their ‘day to day’ work, confident in the knowledge that their communication and conflict handling skills are sufficient for them to be able to handle difficult situations involving a range of different people with competence and without unnecessarily involving others e.g. security
2.Prevent difficult situations/conflict situations from getting worse in an authoritative but understanding way
3.Utilise agreed ‘best practice’ for dealing with conflict at work in a discreet and sensitive way
4.Apply their ‘learning’ immediately and review progress regularly with their colleagues and supervisors.
Topics covered include:
- The Definition, Causes and Stages of Conflict
- The five natural responses to conflict
- Adapting our natural responses
- Appropriate use of our natural responses
- Key Principles and
Critical Steps
- Ten tips for handling conflict - Words that work
- Body language and how it can help or hinder
- Learning review and issues arising - Learning transfer and action plans
This course is delivered to small groups (typically a maximum of twelve candidates) in order that all can participate fully.
The course tutor is Frank Newberry. Trainer and counsellor Frank, a regular contributor to the Pitchcare magazine, has trained groundsmen and greenkeepers for more than twenty years and so well understands the particular challenges they face.
A range of delivery techniques is used, including interactive sessions and partner work. Written work is kept to a minimum.
If you manage a team of people for whom you feel this course would be of benefit, please contact me to discuss your requirements. The outline above is adaptable flexible and can be tailor-made to meet clients' particular demands or situations.
If you are an individual looking to join one of our public courses, check out our website
www.groundsmantraining.co.uk/courses for current dates and venues.
Email me:
chris@pitchcare.com or telephone 01902 440 256.
Pitchcare’s General Sports Turf Maintenance Courses
These 1-day courses, theory based and accredited by Lantra Awards, have been designed specifically for volunteer or part-time groundsmen and greenkeepers. They are led by an experienced turf professional and give an overview of all the machinery, processes and equipment used to prepare, maintain and renovate the playing surface.
Playing surfaces covered include Cricket (Autumn Renovations), Bowls, Winter Sports (Football, Rugby) and Artificial Surfaces.
At the time of writing, current dates and locations include:
Cricket Pitch Autumn Renovations
Bath Cricket Club, Somerset - 31st August
Guildford Cricket Club, Surrey - 1st September
Abingdon Cricket Club, Oxfordshire - 14th September
St Christopher’s School, Letchworth, Hertfordshire - 20th September Bowling Green Maintenance -F
Crown Greens Leeds - 15th September Swindon - 27th September
New courses are constantly being added, so check out our website at
www.groundsmantraining.co.uk
Bookings can be made online.
For further details email:
chris@pitchcare.com
www.groundsmantraining.co.uk 135 Flat and
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