GERMAN STREET GAMING Analysis
SERVICE, SERVICE, SERVICE Germany is not really known as being a service-friendly country. Those who believe that should look at the German AWP market. The focus on service is incredible. The employees of many a Bauhaus (DIY store) should take notice of what service really is by walking into an arcade. Visitors are greeted in a friendly fashion and are offered free drinks and snacks. Gauselmann has further updated their Infotainment feature whereby placing a touch screen between/next to the dual set-up of AWPs that have specific service software. Here the player can order directly something to eat and drink without having to wait for the staff member to pass by. Indeed, the focus on service by the Gauselmann Group was impressive. Operators can receive information either via a dedicated website or via the intranet if they are networked
in this fashion. Gone are the days when operators had to search for information. The lay-out makes information simple to find amongst the masses of detail. Any urgent information is sent via text message to operators so they are informed immediately about any delicate, urgent matter. The Gauselmann AWPs are set up so that they can provide real time information on the coin-in and pay-out values as well as the information of how much money is within each AWP (see wh Münzprüfer).
The accessories for arcades are indeed extensive. Gauselmann has its own spare parts catalogue that is almost 400 pages long. Löwen Entertainment also offers a wide variety of accessories. The ceiling plates on offer from both companies can make arcades look very exclusive. Arcade seating is becoming more important and
G3 I APRIL 2011 I PAGE 67
(Above) The Patir
team had a stand in each hall at the IMA.
(Top left)
MEGA (Gauselmann Group) - Katrin
Mühlbach proudly shows the new Jackpot System.
(Above left) Kurt and Eveline Kreiner from Webak.
along with exclusive, top of the range AWPs come great, relaxing seats. The German company Patir showed how strong it is in the German market by having a stand in each of the two halls. Patir exhibited a wide range of arcade seats that were also seen on several other stands. One of these was Suzo Happ who distributes for Patir in Germany. Indeed, the sheer volume of component solutions offered by Suzo Happ provides for practically any and every eventually required in gaming. The coin and note counters / sorters from Talaris are becoming increasingly popular in the German market. Furthermore, Suzo Happ offers a wide range of solutions to upgrade machines. A general problem is with touch screens being broken / vandalised. Suzo Happ offers a wide range of touch screen solutions at a very affordable price.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18