pitchcare.comTraining NEW COURSES FOR 2009/10
A look at some of the training courses on offer from Pitchcare over the coming months
Dealing With Difficult People Lantra Awards accredited
DOES your working environment bring you into contact with the general public, perhaps on school sportsfields, local authority amenity land, village or community sports facilities or play areas, public parks and gardens, theme and leisure parks?
If so, it is inevitable that you will meet situations of potential conflict and misunderstanding. With this in mind we have worked together with well-respected industry trainer, Frank Newberry, to design a one day course to equip you with the well developed communication skills required to deal with difficult situations sensitively, whilst achieving the best possible outcome for all concerned.
The aims of the course
At the end of the course, delegates will be confident that they can deal satisfactorily with difficult situations and difficult people, having learned how to:
1. Perform their day-to-day work confident in the knowledge that their communication and conflict handling skills are sufficient for them to be able to handle difficult situations involving a range of different people, with competence and without unnecessarily involving others e.g. Security
2. Prevent difficult situations/conflict situations from getting worse in an authoritative but understanding way
3. Utilise agreed ‘best practice’ for dealing with conflict at work in a discreet and sensitive way
4. Apply their ‘learning’ immediately and review progress regularly with their colleagues and supervisors.
Topics covered include:
• The Definitions, Causes and Stages of Conflict
• The five natural responses to conflict • Ten tips for handling conflict • Words that work
• Body language and how it can help or hinder
• Learning review and issues arising • Learning transfer and action plans The course is delivered to small
groups (typically a maximum of twelve candidates) in order that all can participate fully.
The course tutor is Frank Newberry.
Trainer and counsellor Frank, a regular contributor to the Pitchcare magazine, has trained groundsmen and greenkeepers for more than twenty years and so well understands the particular challenges they face. A range of delivery techniques is used, including interactive sessions and partner work. Written work is kept to a minimum.
The outline above is adaptable and can be tailor-made to meet clients’ particular demands or situations.
Changes to First Aid Training
WE would like to bring to your attention changes in First Aid training which take effect from 1st October 2009.
First Aid at Work (FAW) course will reduce from four days to three days. The course will still incorporate a practical end test and the certificate will be valid for a period of three years.
First Aid at Work (FAW) Requalification remains a two day course which also incorporates an end test. Candidates must hold a valid and current first aid at work certificate. First aid certificates are valid for three years and a first aider can attend a requalification up to three months before the expiry date on their certificate. The new certificate will be effective from the expiry date. Where this has not been possible, HSE will allow an extension of the certificate for 28 days beyond the expiry date, within which a requalification should be completed.
Emergency First Aid at Work (EFAW) courses will be one day duration and can only be accessed via HSE approved providers (in the same way as FAW). Certificates will be valid for a period of 3 years.
Annual Refresher Basic Training (NEW) is also recommended by the HSE annually (half day duration) during the interim period between initial FAW/EFAW qualification and requalification or requalification periods.
Appointed Person Emergency Aid course is where employer’s assessment of first aid requirements identifies that a FAW or EFAW is not necessary. Training should last between 4-6 hours. It is important to note that this type of training is not HSE approved.
If you are looking for First Aid training for yourself or your staff, contact
chris@pitchcare.com.
THIS comprehensive, Lantra Awards accredited one day course will benefit a groundsman working either alone or as a member of a team. It has been specifically designed with the volunteer/part time groundsman in mind, typically looking after the local village or community grounds. The course is designed to provide a basic knowledge of winter sports pitch maintenance. It enables the groundsman to grasp the basic needs of a winter sports turf pitch throughout a twelve month period. The course manual, a copy of which is given to each delegate, includes working diaries showing the range of tasks needed to be accomplished each month.
Delegates will learn:
1. To consider and provide safe working practice when completing all tasks and operations on winter sports pitches.
2. To understand and appreciate the general 52
General Sports Turf Maintenance, Winter Sports (Lantra Awards accredited) Topics covered include:
requirements of play for winter sports pitches.
3. To be able to provide playing surfaces to the required standard of play.
4. To carry out all maintenance operations in the correct sequence ensuring the best surface.
5. To understand the difference between materials and products available for the maintenance and renovation of winter sports pitches.
6. To understand the difference between the range of machinery available for the maintenance and renovation of winter sports pitches.
7. To understand and be able to carry out repairs to the winter sports turf surface after each game.
8. To have an understanding and be able to carry out basic maintenance to all machinery and tools used before.
• Role of the Groundsman • Key Winter Sports Turf Requirements • Initial Considerations • Annual Maintenance Overview • Safe Working Practice • Aeration • Mowing • Brushing, Harrowing and Dragmatting • Scarification • Rolling • Irrigation • Fertiliser Application • Pitch Repairs and Renovation • Seeding, Topdressing and Drainage • Weeds, Disease Control and Pests • Moss Control and Eradication
• Tools, Equipment and Machine Maintenance
• Setting Out and Marking Out • Health and Safety
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