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NEW HELPLINE FOR PROBLEM GAMBLERS IN BELGRADE Belgrade, Serbia, April 2010


A free SOS helpline for problem gamblers is being launched in a special cooperation be- tween Grand Casino Beograd and Belgrade City Hall. The cooperation agreement was signed on 20 April 2010 by Belgrade City Mayor Dragan Djilas and the President of the Managing Board of Grand Casino Beograd Christos Tsemperas.


The helpline is located at Belgrade Call Cent- er, which is run by the City of Belgrade and provides a free SOS helpline for residents and organizations in the city (Tel : 0800-110-011). Call center services will now be extended to provide help, phone support and counseling to problem gamblers.


The city will provide the SOS phone service, while Grand Casino Beograd will cover the training costs for call center staff, who will be trained by specialist neuropsychiatrist, Vera Trbic. The project is managed by Professor Zarko Trebjesanin, and the helpline will ini- tially be available daily from 7 am to 10 pm. Calls outside these hours are recorded, and callers are contacted when the center opens the next day.


Staff dealing with the calls will be located in a separate section of the call center and will be augmented by three professionals from the Center for Family Therapy. Callers who opt for counseling can do so via the state healthcare system or as private patients at Ms. Trbic’s practice. Grand Casino Beograd will cover the costs of the first counseling session for pri- vate consultations.


Grand Casino Beograd takes player protec- tion extremely seriously and closely follows European Casino Association recommenda- tions. Guest registration is obligatory, minors are not allowed to enter the casino, responsi- ble gaming brochures are available in Serbian and English throughout the venue and the casino already has a self-exclusion program in place.


Helpline signing ceremony: Christos Tsemperas (President of the Managing Board, Grand Casino Beograd, on left) and Dragan Djilas (Belgrade City Mayor)


SOS helpline tour


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