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RCP0909_038-048_On Final Approach 10/19/09 11:18 AM Page 47
Bell Helicopter
Takes Top Spot In Product Support Categories
BELL HELICOPTER, a Textron Inc. company, scored another win
with its repeat as the highest rated rotorcraft manufacturer for prod-
uct support in the Aviation International News (AIN) annual survey.
Coupled with its 15th consecutive number one ranking in the
Professional Pilot magazine survey earlier this year, Bell continues
to dominate this important measurement of customer satisfaction.
Danny Maldonado, Bell's senior vice president of customer sup-
port and chief services officer, stated, "We are grateful that our cus-
tomers continue to recognize the effort we put in supporting our
products in the field. Bell knows that our operators rely on our sup-
port structure to keep their aircraft in the air where they can be pro-
ductive assets." Bell's support philosophy has created a mindset that
is backed up by dedicated resources that are available around the
clock, so no matter where you are the Bell team is there when you
need them.
"We are continuously evaluating our support team and structure
looking for ways to improve, and the comments provided by our
customers in this survey are an important tool in that improvement
process," said Maldonado. Bell has been ranked number one in all
but one of the annual AIN surveys.

www.ROTORCRAFTPRO.com • September 2009 47
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