“Notes to Ponder”
USHJA has provided a Program basis for Business and Ethical
Questions and functioning between Clients and Trainers.
The Trainers Resource Directory describes:
A. Commissions
• publish your commission rate in your Rate Schedule (usually 10-15%)
• be consistent with your practices regarding commissions
• always be honest and "act in the best interest of your customer"
• use a full disclosure policy
If training has not made a
• if a horse is under valued, best practice is to buy the horse and re-sell it yourself
B. Business Practices for customer longevity
horse more beautiful, nobler
• treat your customers with respect
• command respect from customers
in carriage, more
• be honest and fair
• maintain open communications
attentive in his behavior,
• follow a policy of full disclosure
• provide clear and easy to follow rules
revealing pleasure in his own
• educate in all aspects of the business
• include them in the process
accomplishment...then he has
• teach appropriate skills
• show in appropriate divisions
not truly been schooled in
• charge appropriate rates
• sell appropriate horses
kindness.
• charge appropriate prices and commissions
• know your customer, understand their needs, expectations and objectives
C. When a client wants to change trainers
Col. Handler
a. when your client leaves your barn
• settle all financial responsibilities before client leaves
• be sure to send all of the horse and client's tack, clothing, etc… when the horse leaves
• provide a brief summary of the horse's eating and maintenance program
b. when someone else's client approaches you
• to ensure the prospective client is serious about changing trainers, you may want to ask them the following to explore
their interests:
- Who are you riding with at this time?
- Does he/she know you wish to make a change?
- If you choose to move to my barn then you should communicate with your trainer openly,
settle up any open bills and matters, coordinate the arrival date
c. Most times when a client changes trainers the opportunity to call the original trainer and courteously state:
1. Mr./Mrs. "XYZ" have contacted me about coming to my barn. Have he/she
spoken to you about this?
2. If yes, then useful and honest information should be exchanged about the client
3. If no, then ask the other trainer to talk to the client and get the facts out in the open.
Either way, the client is moving and it is worth maintaining your relationship with your professional colleagues by
making the phone call.
This information is reprinted with permission from USHJA.
For a complete listing of material on the USHJA Trainers Guide please visit
www.ushja.org
The Trainers Resource Guide was created by the USHJA as an educational and informational reference source for our members and the public. The
forms and documents are only samples, are generic in nature and are presented for reference only. The forms, documents and information should only
be used as a guide and the user should seek independent professional advice specific to his or her own individual needs.
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