p1 may15 13/5/09 22:12 Page 1
the voice of the travel industry
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5
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ttglive.com
15
ade gazette
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Has the fallout from Freedom Direct’s collapse given the
CAA, Abta, credit card firms and even Travel Republic a...
GET-OUT
CLAUSE?
The collapse of Freedom Direct has exposed the extent of the flaws in travel’s consumer protection. A
clause in the CAA’s latest guidance appears to seek to free it from recompensing Freedom’s customers –
but has it bolstered the case for Travel Republic? Here’s how key players are being viewed as ‘getting out’:
1
CAA/Travel Republic: The
CAA’s assessment of what were
licensable sales appears to mean 2
Abta: The association’s retreat
from consumer protection
has been highlighted by the 3
Credit cards: Abta and Atol
have sought to pass on most
Freedom claims to credit cards,
Freedom’s Atol covered a fraction of collapse. One leading industry prompting one major provider to
its business. And the CAA’s justification commentator suggested this could reassess the risk of doing business
for not paying out is being seen as con- damage the reputation the industry with travel, sparking fears terms will
tradictory to its prosecution of Travel has built up over the years for be tightened or withdrawn.
Republic for allegedly breaching rules. protecting consumers.
Read the full story, page 4
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