p38-39 MS May 15 12/5/09 16:02 Page 38
knowledge
ttglive.com
Mystery Shopper
from Romford
The mystery shopper visited two agencies in Romford on a Wednesday
morning. They then selected a website following a search for “two adults
to Hurghada”, plus a company advertising on Teletext
y
uthorit
This week’s challenge: The mystery shopper asked for
ourist A
seven nights in Hurghada, Egypt in July 2009, for two adults
yptian T
Eg
staying in a four-star property which has diving facilities at the
hotel or nearby. All-inclusive property preferred, with flights
CHALLENGE AT A GLANCE.
Who: Budget: £1,400 Where: Hurghada, Egypt
Seal the deal with these tips from Training for Travel
Snorkelling: Mahmya beach on Sightseeing: Cairo and Luxor Driving: A Jeep desert safari is a Haggling: Dahar is the oldest
For more training tips
Gifton Island is uninhabited as are two great cities worthy of fun activity for all ages. It can be part of Hurghada and is full or
and courses, go to
human settlements are forbidden. an add-on just for the spice booked in advance and lasts any- bars, restaurants and shops. You
Suggest the one-hour boat trip markets. Suggest your thing from three hours to a day, can pick up some great local
trainingfortravel.com
from Hurghada for an afternoon customers spend at least two with most options including produce and gifts, but expect to
or
of sunbathing and snorkelling. nights in either. lunch and drinks. be hassled for your business.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
Make a note of the most important
2009
JUNE
two days of the business travel year
1
9
BTM
at
Excel
NEW IDEAS FRESH KNOWLEDGE MEANINGFUL MEETINGS
Business Travel Market is new; a fusion of conference and exhibition
Meet up to 100 leading business travel brands
18
Listen to visionary addresses from industry experts
17
16
Choose from 30 seminars, workshops and panel discussions
Register FREE at:
Free travel
25
24 to the show
www.businesstravelmarket.co.uk
23
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68