INSIDE THIS
WEEK Contents
NEWS Hot Stories
National Living Wage; CAA tightens Atol regime; agent’s commission anger; Mum’s Army recruits; operators warned
Round-up
SPAA plans review; John Flin tributes; Travel Brits launch; Delta UK sales team
WIN! Special Reports
One of seven places on a fam trip to Barbados with Pure
Luxury and BA page 36
National Ferry Fortnight campaign Travel Technology Europe 2016, Olympia
Face to Face
Richard Bowden-Doyle, Neilson Talk Back
EU referendum; Caribtours; high street
NEWS YOU CAN USE Product MSC, Gold Medal, Thomson
16 19 12 08 04 21
Operator Tipto, Insight/Uniworld, Saga 22 Cruise Crystal, Avalon, AmaWaterways 25 Aviation Summer long-haul, Icelandair 26
FRONTLINE Comment Andrew Swaffield: Stay in EU 32
Readers’ Lives Cover Star Jane Warren 38 Mystery Shopper Harrogate, N Yorkshire 42
DESTINATIONS
Escorted Tours 10 of the Best: Island-hopping tours France 3 Ways: Save, spend, splurge Yellowstone in Winter: Fire and ice
COVER STAR Jane Warren of PR World Travel in Manchester clocks up several firsts on trip
page 38
44 53 60
Africa Beyond Wildlife: Culture, wine, history 66
BUSINESS NEWS
Business Travel Show: NDC, Lufthansa 76 EU: Airlines fear referendum uncertainty 78
WHAT
LUCY DID THISWEEK
3 Mar 1
2 3
Lucy Huxley Editor-in-chief @Lucy_Huxley
Had a great night at the SPAA Annual Dinner in Glasgow, complete with the obligatory haggis, pipers and whisky
Enjoyed an amazing few days on the slopes of Andorra courtesy of Comtec, Rock Insurance, Feefo and C&M Recruitment
Took my daughter for her second riding lesson with her youngest cousin in the freezing cold!
3 March 2016
travelweekly.co.uk 3
tune of £139,000 a year due to low pay, meaning their staff have to claim in-work benefits. The post highlights the imbalance between the government support that large corporations are able to access and the lack of support for the UK’s army of small shopkeepers. A potential threat to the future of many small
A NOTE FROM THE EDITOR Higher pay could bite back A
Facebook post doing the rounds claims every Tesco store in the UK is subsidised by the taxpayer to the
shopkeepers was highlighted this week by the British Retail Consortium (BRC) which warned of the continuing decline of the UK’s high streets. Ironically, it picked out a government policy – the new
National Living Wage – that will force corporations such as Tesco to raise wages as one of the key challenges retailers now face (page 4). If you work in a high street agency, I’m sure you’re only
too well aware of the issues faced by traditional bricks-and- mortar retailers these days. The BRC analysis does not cover travel retail, but many of the trends its Retail 2020 report picks out, such as rising costs and online competition, will be familiar to you. There is no reason to assume travel retail will be immune
to the threats facing the high street as a whole. And even if our sector is not as exposed as others, it will suffer indirectly if Britain’s high streets see long-term decline. So it is vital agents embrace change to
secure their future – a key message of last week’s Travel Technology Europe show at London’s Olympia (pages 6 and 14). Moves to improve pay levels should be
welcomed, but not at the expense of firms which create work in the first place.
PICTURE: STEVE HOCKSTEIN
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