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Show Review


Seminar Soundbites


Hundreds of years of collected industry wisdom were imparted during two of the 100+ education opportunities at IAAPA Attractions Expo 2015 in Orlando. The Hall of Fame Panel (Tuesday afternoon) and Legends 2015 (Wednesday) were each moderated by Bob Rogers of BRC Imagination Arts and featured stellar panels. Here are just a few nuggets.


“You can’t find a better business than this industry; you can get a job anywhere in the world.” Tom Williams, Universal Parks & Resorts (Hall of Fame Panel)


“Don’t go into this business if you don’t want to help people have fun, and be prepared to work on those days that other people have off.” Bob Masterson (Hall of Fame Panel)


“Everyone says they have, but Herschend has the best customer service in the industry.” Bob Rogers (Hall of Fame Panel)


“What is it that guests will remember six weeks after their visit? Has the memory stuck?” Peter Herschend, Herschend Family Entertainment (Hall of Fame Panel)


“The public are expecting more because we are giving them more; we have created that demand.” Disney Legend Jack Lindquist (Hall of Fame Panel)


“Every person in this room expects significantly more than just a few years ago. We have created a fantasy world where it doesn’t matter if it’s not the tallest, fastest, deepest, fattest etc. If we are not careful, everything is always be about the biggest, when it should be the best.” Peter Herschend (Hall of Fame Panel)


“We beat Disney every year while having less money than Disney and being government-owned; that’s not easy. We did that by looking at the differentials, which were generational values. Disney has that in Anaheim or Florida, but doesn’t yet have it in Hong Kong.” Outgoing Ocean Park CEO Tom Mehrmann (Legends 2015)


“If you want animated mouse go to Disney, if you want the real mouse come to us.” Tom Mehrmann (Legends 2015)


“Disneyland is the best thing that ever happened to Knott’s Berry Farm.” Jack Lindquist (Legends 2015)


“I could walk into Universal Creative today and know 50-75% of the people.” Disney Legend and ex-Imagineer Marty Sklar (Legends 2015)


“Imagineers today are so lucky because of the technology available to them.” Marty Sklar (Legends 2015)


“It’s an excuse if you blame bureaucracy for holding you back. Take a chance; Walt Disney was the biggest risk taker of them all.” Marty Sklar (Legends 2015)


“The true innovators are making it up as they go along.” Bob Rogers (Legends 2015)


“For God’s sake don’t listen to your grandpa. There is no tradition; create you own experience.” Jack Lindquist’s would-be advice to his grandchildren (Hall of Fame Panel)


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JANUARY 2016 33


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