Portable & Modular Buildings
Portakabin out-perform industry service standards
T
he Portakabin Group has announced that its customer satisfaction scores have been maintained at 92 per cent in an environment where the customer has become increasingly more discriminating. And the Group has put a number of new initiatives in place with the aim of raising the bar even higher. According to the UK Customer Satisfaction Index compiled by the Institute of Customer Service, 58 per cent of the organisations surveyed have seen their customer satisfaction scores fall by more than one point over the past year. This suggests that organisations in the UK are not keeping up with customers’ increasing expectations of service and many are missing out on the business performance benefits of high levels of customer satisfaction. In the construction sector, the UK Industry Performance Report published by Glenigan and the CITB in partnership with the Department for Business, Innovation and Skills,
has shown a slight fall with only 82 per cent of clients scoring eight out of ten or better for satisfaction with the finished product, and only 75 per cent for service satisfaction. These figures contrast dramatically with the performance of the Portakabin Group, and again underline how Portakabin is still out-performing construction industry benchmarks. The Portakabin Group is the only modular supplier in Europe to carry out a customer service excellence audit. It is also investing heavily in training and 1,600 members of staff will benefit from the programme in a two-year period, which is being run and facilitated by the Customer Service Network. The Portakabin Group has successfully completed 99.7 per cent of projects on time and on budget every year since 2003. This performance far exceeds construction industry figures – only 46 per cent of non-housing projects were completed on time
and 75 per cent on cost according to the UK Industry Performance Report 2014. (Published by Glenigan and the CITB, supported by Constructing Excellence and the Department for Business, Innovation and Skills.) Portakabin also now holds the Customer Service Excellence (CSE) accreditation – the Government standard which assesses and recognises organisations with outstanding performance in customer service. Portakabin is believed to be the first modular building specialist to achieve this milestone.
For further information about modular buildings for permanent and interim applications, visit www.portanews.
co.uk, email information@portakabin.
co.uk or call 0845 401 0010.
Record year for McAvoy Group P
ermanent modular construction specialists, The McAvoy Group are poised for a record-breaking year with around £75m worth of projects in the pipeline for 2015. McAvoy which uses off-site methods of construction to deliver fast track, eco- friendly projects, confirmed it had been awarded preferred bidder status on 12 new contracts in the education sector in Britain and Ireland. McAvoy was named as a principal contractor earlier this year under the Crown Commercial Service (CCS) framework and funded by the Education Funding Agency (EFA) to build nine new schools.
These new permanent school buildings, due for completion from the second half of 2015 through to the first half of 2016, are located across Greater
London and the South of England. The contracts comprise a range of Primary and Post Primary facilities with individual project values ranging from £2m to £17m. Lynch Hill Enterprise Academy in Slough, is to get a new 9,000m2
school
enabling it to expand its current education provision into Key Stage 3 and 4. Goresbrook School is an all through school for pupils aged 3-18 in Dagenham, London to be developed on the site of an existing leisure centre. The scheme comprises the design and build of both a new primary and a new secondary school, the retention and refurbishment of the existing sports hall along with demolition of the remainder of the existing leisure facility structure. Other school projects include Meridian Angel Primary School in Edmonton, London a purpose-built educational facility which will have Primary, Secondary and Special Education provision and, Salisbury Sixth Form College where growing pupil demand has fuelled an immediate need for a bigger, modern facility.
Another contract awarded Building & Facilities Management – March 2015
as part of the EFA bundle is a project at The Rise School which is co-located with Feltham Community College in Hounslow, London. This new co-educational special school caters for children and young people with Autistic Spectrum Disorder and is run by the Autism Schools’ Trust. EFA is also funding Walthamstow
Academy, London, which is to be a new two-form entry co-educational post primary school.
A number of the contracts planned for delivery in 2015 are the result of successes under other Frameworks including:
The Crypt School project, awarded through Gloucester County Council’s select list and the construction of two permanent modular buildings at the current site of The Greville Primary School, awarded through the Hampshire and Surrey framework. Kildare Educate Together National School opened in 2012 in temporary accommodation and has since been approved for funding for a new 16 classroom school building. The contract was awarded to a subsidiary company by the Department for Education and Skills through the Rapid Build Framework.
www.mcavoygroup.com
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