WORKPLACE COLLABORATION
E-mail me at
Shari@CornerStoneStrategiesLLC.com with the action you think you would take or the action you know you should take, and the action you actually will take. Next month we’ll review the options (one of which is ‘do nothing because it will work itself out’) and the implications and consequences of each option. Remember: the general approach we take to address any
behavior is thinking based. We need to acknowledge the behaviors initially and acknowledge what the individual has on this or her mind. It validates their right to be concerned or worried, to feel frustrated or intimidated.
Human factors and modifying behaviors are the focus of Dr. Frisinger’s programs, raising personal awareness of potentially disruptive or unsafe behaviors before they occur. Her behavioral leadership programs give her clients the tools to infl uence, empower and motivate which eases
confl ict, enhances safety and elevates service. Dr. Frisinger is president of CornerStone Strategies LLC, and her doctoral dissertation linked eff ectively handling a crisis with one’s personal
and interpersonal situational awareness abilities. She is a member of NBAA’s Safety Committee, an NBAA PDP provider and an adjunct faculty member facilitating leadership courses. She has presented CRM/HF to numerous fl ight departments and aviation companies. Her upcoming WATS presentation is on “Countering the Eff ects of Interpersonal Emotional Contamination” For more information, visit
www.ShariFrisinger.com or call (281) 992-4136.
REFERENCES: Avers, K. & Johnson, W. (2011). A Review of Federal Aviation Administration Fatigue Research. Aviation Psychology and Applied Human Factors, (1)2, p. 87-98
Frisinger, S. (2013) Passive-aggressive behaviors. Unpublished article.
Hansen, M. T. (2009). Collaboration: How leaders avoid the traps, create unity, and reap big results. Boston, Mass: Harvard Business Press.
O’Hare, D. (2006). Cognitive Functions and Performance Shaping Factors in Aviation Accidents and Incidents. The International Journal of Aviation Psychology, 16, 2, 145-156.
Stein, S. J., & Book, H. E. (2000). The EQ edge: Emotional intelligence and your success. Toronto: Stoddart.
US Air Force (1987). Guide to Mishap Investigation, AFP 127-1, 1, Ch. 10.
www.tronair.com 1-800-426-6301
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sales@tronair.com | Europe:
saleseurope@tronair.com | China:
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tronairasia@tronair.com 04 2014 16
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